Director of Enterprise Applications and Support

Clark Hill•Atlanta, GA

2d•$150,000 - $225,000

About The Position

Clark Hill is hiring a Director of Enterprise Applications and Support to be located in any of the following offices: Atlanta, GA; Chicago, IL; Collin County, TX; Dallas, TX; Detroit, MI; Houston, TX; Philadelphia, PA; Phoenix, AZ; or Pittsburgh, PA. The Director of Enterprise Applications and Support is responsible for providing strategic and operational leadership for the firm’s application portfolio and end-user support services. This position is responsible for (i) defining, maintaining, and executing a multi-year roadmap for enterprise platforms and the end-user desktop aligned with firm strategy and business needs; (ii) driving modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction; (iii) owning the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement; and (iv) improving internal and vendor-managed service desk operations to ensure responsive, high-quality service to attorneys and staff. Clark Hill is an AmLaw 200 law firm with 30 offices across the United States, Ireland, and Mexico. With 700+ attorneys, our value proposition is simple. We offer our clients an exceptional team, dedicated to the delivery of outstanding service. We recruit and develop talented individuals and empower them to contribute to our rich diversity of legal and industry experience. We work in agile, collaborative teams, partnering with our clients to help them reach and exceed their business goals. Clark Hill is committed to an aggressive growth strategy through the hiring of associates, counsel, and members who fit our culture, embrace the goals of our strategic plan, and bring the skills and experience to our firm that are critical to serving the needs of our clients. Successful Clark Hill employees have a track record of solid academic credentials, along with strong interpersonal and communication skills. Clark Hill is a collaborative environment which provides for both a professional and personally rewarding career.

Requirements

At least ten (10) years of progressive IT experience and responsibility, with at least five (5) years leading enterprise applications and/or end-user support in a multi-site or complex environment
Experience in legal or professional services environments
Familiarity with ITSM platforms and endpoint management
ITIL Foundation (or higher), PMP/Agile, and relevant cloud or platform credentials

Nice To Haves

Experience leading ITIL-aligned support operations with measurable KPI improvements preferred

Responsibilities

Defining, maintaining, and executing a multi-year roadmap for enterprise platforms and the end-user desktop aligned with firm strategy and business needs
Driving modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction
Owning the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement
Improving internal and vendor-managed service desk operations to ensure responsive, high-quality service to attorneys and staff