Director of Enrollment Services

Ivy Tech Community College•Franklin, IN

1d•$55,000 - $65,000

About The Position

Ivy Tech Columbus is seeking an individual to join our dynamic team as the Director of Enrollment Services. This position will direct the day-to-day operations of the enrollment center, including supervision of the enrollment center staff members across the Columbus, Franklin, and Shelbyville locations. Collaborate across the college to ensure new students and prospective students have a positive experience as they put in their application, go through enrollment steps, attend new student registration, and successfully start classes. Leadership and Management: Directing and supervising enrollment services staff and day to day operations within the enrollment department. Strategic Planning: Implementing enrollment plans, in collaboration with the Vice and Assistant Vice Chancellors of Student Affairs, to attract and retain students meeting campus goals and metrics. Enrollment Process: Ensuring the efficiency, accuracy, and compliance of the enrollment process. Data Analysis: Analyzing enrollment data to identify trends and inform decision-making. Technology: Implementing and leveraging technology to enhance enrollment services and create efficiencies. Policy Compliance: Ensuring compliance with relevant federal, state, and institutional policies including ASOM.

Requirements

Bachelor’s degree required.
Minimum of three (3) years of relative and/or progressive experience in advising and/or student services, counseling and guidance, adult and higher education, or an equivalent combination of education.
Broad knowledge of learning styles, study skills, and personality assessments and the ability to develop and maintain close working relationships with both internal and external constituents.
Must demonstrate sensitivity and appreciation for the diverse backgrounds of students, faculty, and staff.
Must also be able to build relationships through building trust and exhibiting excellent interpersonal communication skills.

Nice To Haves

Master’s in Student Personnel, Higher Education, Counseling, Student Affairs, Psychology or related field preferred.
higher education administration or a related area.

Responsibilities

Provide direction to the enrollment team in helping them with the overall campus goals to meet or exceed campus metrics.
Formulate a department strategic plan to meet set metrics
Direct the daily operations of the Enrollment Department including direct supervision of the Enrollment Specialists across the Columbus, Franklin, and Shelbyville campuses
Serve as the campus liaison for incoming Job Corps students in partnership with the Atterbury Job Corps Coordinator
Provide daily Knowledge Assessment reports to the Enrollment Team
Attend and assist in Enrollment events, Orientation, Open Houses and other campus events representing the Enrollment Department
Manage coordination of New Student Registration and Advising sessions including the dates and times, the spreadsheet for tracking, forecasting needs based on new student applications, and ensuring the presentation slides are up to date each term
Manage a caseload of incoming students each term between 30% to 50% depending on the term and campus needs
Manage incoming campus escalated tickets through Anthology Smartview
Attend Enrollment and Admissions Systems Office leadership meetings
Be the campus lead and point of contact for Ivy Connect & Recruitment
Manage activities and outreach to clear incoming students in a pending application status
Keep the front desk, handout rounder materials and hand outs up to date and stocked
Coordinate with all locations to ensure materials are up to date each term relating to the enrollment department
Collaborate across the college to ensure new students and prospective students have a positive experience as they put in their application, go through enrollment steps, attend new student registration, and successfully start classes

Benefits

Full-time, benefits-eligible position with no enrollment waiting period.
Exceptional benefit offerings, including: Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability.
Retirement Plan with 10% Employer contribution, no match necessary, with no waiting period.
Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more.
Up to 47 paid days off per year.
Free Ivy Tech tuition for employee, spouse and dependents.
For those pursuing higher degrees, Tuition Reimbursement at other institutions.
Opportunities for Professional Development.
Discounts for rental cars, hotels, and electronic and mobile devices.
Eligible employer under the DOL Public Service loan forgiveness program.
For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits