Director of Engineering

Chula Vista Resort•Wisconsin Dells, WI

20h•Onsite

About The Position

The Director of Engineering is responsible for overseeing the overall operation and administration of the Maintenance/Engineering Department and its subordinate departments at Chula Vista Resort. This includes developing and coordinating training, hiring, and operational strategies to achieve departmental goals. The role involves assisting other departments, seeking new concepts and resources, and becoming a subject matter expert in the computerized maintenance management system (CMMS) to ensure timely and accurate work order processing and billing. Key responsibilities also include reviewing and establishing vendor relationships, managing inventory levels, developing and adhering to budgets, and ensuring compliance with all legal requirements, codes, cleanliness, and sanitation standards. The Director is expected to develop and implement employee training methods, coordinate purchasing, safeguard company assets, and make timely, well-judged decisions while maintaining confidentiality. The position requires fostering cooperative relationships with guests and staff, handling difficult situations tactfully, evaluating personnel, prioritizing tasks, meeting deadlines, and continuously working to improve operational areas. Ultimately, the role aims to achieve the highest possible customer satisfaction through prompt, friendly, and quality service, clear communication, comprehensive knowledge of operations, and maintaining organized work areas. The Director will also manage staff, address inconsistencies, provide ongoing training and assistance, manage appointments, schedule work based on budget plans, and conduct necessary training seminars.

Requirements

High School Diploma or equivalent.
Valid Wisconsin driver’s license with good driving record based on insurance guidelines.
2 years of Management Experience in Related Field.
Knowledge of all facets of hotel, real estate, and property management including guest relations, as they apply to Chula Vista Resort.
Ability to work with other people effectively in a staff position.
Ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur.
Ability to clearly define objectives.
Knowledge of training methods and procedures and the ability to implement them.
Ability to do routine arithmetic calculations necessary for pricing, margins and costs.
Ability to prepare budgets and interpret financial operating statements.
Ability to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, company staff.

Nice To Haves

Bachelors Degree in related field.
5 years of Management Experience in Related Field.

Responsibilities

Oversee the overall operation and administration of the Maintenance/Engineering Department and its subordinate departments.
Work with direct report and peripheral departments to develop and coordinate the training, hiring, & operational strategies, for each area of responsibility and to achieve each area's stated goals and objectives.
Assist any and all departments with any jobs that are deemed necessary and a priority across the entire resort.
Seek and develop new concepts, products, services and resources for each of the areas.
Become subject matter expert in current CMMS (computerized maintenance management system) ensuring all work orders are assigned, completed, and verified in a timely manner.
Ensure all subordinates receive sufficient training to allow for consistent, accurate tracking of assigned/completed work orders.
Verify and approve completed work orders to ensure accurate billing.
Review and establish new vendor relationships.
Ensure material and inventory price guides are current and competitive.
Establish and maintain proper inventory par levels to minimize length of out of inventory (OOI) periods for guest units.
Semi annually evaluates each employee based on their performance.
Maintain the operational effectiveness of the departmental operations, while delivering superior quality and service at all times, working through supervisors reporting to this position.
Set and ensure compliance with standards of quality for all products and services offered by this department and all positions reporting to your position.
Develop the budgets and operational objectives consistent with the goals and objectives developed for each of your areas of responsibility.
Maintain compliance with all legal requirements, codes, cleanliness and sanitation standards.
Develop the methods for training employees.
Work with those supervisors and employees to implement the training methods and procedures.
Develop and coordinate purchasing departmental supplies and participate in volume buying decisions.
Safeguard and protect all company assets in your care.
Make decisions in a timely manner.
Demonstrate good judgment in investigating and solving problems.
Safeguard the confidentiality of customer, company and employee information.
Take all opinions and suggestions under advisement before making decisions of major proportion, while assuming full weight of the decisions themselves.
Maintain a cooperative working relationship with guests and the entire staff.
Handle difficult situations tactfully.
Assure that all personnel under your supervision are evaluated in accordance with established procedure.
Consistently show the ability to recognize and deal with priorities.
Meet deadlines for time-sensitive activities.
Recognize both the strengths and the areas that need development in the operational areas of responsibility; taking action to augment the one and to offset or correct the other.
Complete all obligations; do what has been committed.
Maintain a well-groomed, professional appearance appropriate for the position and the situation.
Perform all other duties that may be deemed appropriate by your chain of command above you.
Create the highest customer satisfaction possible by insuring you and subordinates provide prompt friendly and quality service.
Create the highest customer satisfaction possible by proper use of language to guest, subordinates, both in person and on the radios.
Create the highest customer satisfaction possible by having complete knowledge of areas of your operation.
Create the highest customer satisfaction possible by having clean, sanitary, organized work areas.
Make sure that all workers are in uniform.
Make out the daily task & duty list for the staff members.
Manage all staff members discretely.
If inconsistencies are uncovered during the normal course of any shift, take the staff members aside and give the proper instruction and necessary corrections to adhere to the standard operating procedures and recipes.
All disciplinary actions will be dealt with on a timely basis.
Always be available to answer questions, provide training, give assistance, and monitor staff performance.
Maintain and manage appointments.
Make out the schedules for the work to be performed according to annual budget plan and approved variances.
Conduct staff training seminars as necessary.
Perform any other job related functions as determined by upper management.