Director of Engineering Operations

Clover Health

83d • $210,000 - $260,000

About The Position

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We’re looking for a Director of Engineering Operations to scale and mature how our engineering organization plans, executes, measures, and continuously improves. You’ll be the operational heartbeat for Engineering—owning programs, metrics, financials, vendor relationships, and cross-org change—while serving as a trusted partner and force-multiplier to the SVP of Engineering.

Requirements

• 12+ years in engineering operations, program management, or related leadership roles within software/SaaS; track record operating at org scale.
• Deep familiarity with engineering processes and best practices, incident/post-mortem culture, SDLC/reliability/SRE concepts, and robust change management.
• Demonstrated success in putting together data-driven operating dashboards and reports (DORA, cycle time, quality & reliability, cost).
• Strong business and financial acumen (budgets/forecasting, unit economics, R&D credits, capitalization) and vendor management experience.
• Experience with regulated environments and audits (HITRUST/SOC 2/HIPAA or similar).
• Excellent written/verbal communication; able to translate technical detail into crisp exec-level narratives and decisions.
• Demonstrated people leadership: hiring, mentoring, performance management, and org design for EngOps/TPM.

Nice To Haves

• FinOps certification or DevFinOps experience.
• Standing up bug bounty and/or open source governance from scratch.
• Patent program or technical IP review/management experience.

Responsibilities

• Own the coordination and facilitation of key standing forums: Tech Program Review, Post-Mortems, Technical Design Review Board, Engineering Culture Group—drive clear agendas, crisp decisions, action tracking, and follow-through.
• Stand up net-new programs for patents, standards tracking, bug bounty, and open source.
• Ensure ongoing certification and compliance (e.g., HITRUST, SOC 2, HIPAA): control ownership, evidence collection, audit readiness, corrective action tracking, and annual/continuous monitoring calendars.
• Partner with Product, Customer, and Engineering leaders to define engineering health dashboards and a common metrics glossary.
• Implement end-to-end reporting on DORA metrics, cycle time, defect escape rate, availability/SLOs, on-call health, and cost of service; ensure a single source of truth and instrument data quality.
• Drive monthly/quarterly reviews that use data to prioritize investments, remove bottlenecks, and improve reliability.
• Be the Engineering DRI for capitalization capture/process, R&D tax credits, and QI-related reporting/processes in partnership with Finance/Tax.
• Own engineering vendor lifecycle: selection, contracts, renewals, usage optimization, and Procurement liaison.
• Assist with workforce planning: headcount tracking, hiring plan alignment, and budget vs. actuals.
• Report on cloud spend; forecast infra/tooling budgets; implement tagging standards, chargebacks/showbacks, anomaly detection, and savings plans/commitments management.
• Lead intra-team and cross-functional communications: staff updates, program newsletters, release/incident comms, decision memos, and exec readouts.
• Plan and track cross-team initiatives (e.g., services ↔ monolith migrations, infra upgrades, AI adoption): charters, roadmaps, milestones, dependency management, stakeholder mapping, and change-management plans.
• Represent the SVP of Engineering in key forums when needed; ensure continuity, executive presence, and timely follow-ups.
• Prepare briefing docs, pre-reads, and decision frameworks; drive agendas and outcomes for engineering offsites, exec syncs, and staff meetings.
• Build and mentor a high-performing EngOps/TPM function; define operating model, career ladders, hiring bar, and coaching rhythms.
• Foster a culture of learning, psychological safety, and crafted execution—level up TPMs on operational excellence.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program.
• 401k matching.
• Comprehensive medical, dental, and vision coverage.
• No-Meeting Fridays and monthly company holidays.
• Access to mental health resources.
• Generous flexible time-off policy.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote-first culture, enabling collaboration with global teams.
• Paid parental leave for all new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees