Director of Engineering and Security

ModernHaus SoHo-posted 4 months ago
New York, NY
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The Director of Engineering and Security is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.

  • Supervise and train all Engineering and Security staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
  • Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.
  • Create and adhere to annual budget for department.
  • Develop financial forecasts and actively participate in monthly profit/loss review meetings.
  • Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
  • Ensure the hotel is in compliance with all local, state and federal laws.
  • Create and implement a preventative maintenance program for all hotel equipment.
  • Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
  • Ensure that room maintenance requests are handled in a prompt and courteous manner.
  • Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
  • Assist as necessary with special projects and renovations.
  • Actively participate in energy conservation programs.
  • Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
  • Ensure compliance with the Americans Disabilities Act (ADA).
  • Administer all vendor contracts controlled by the engineering department.
  • Support and participate in all Highgate Hotel programs.
  • Lead and participate in Highgate Hotel Safety Committee.
  • At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.
  • High school diploma or equivalent required.
  • Stationary Engineer’s license if required by local code.
  • HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
  • Long hours sometimes required.
  • Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Travel related to company business sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
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