Director of Engagement & Experience

Texas Children's Hospital • Houston, TX

2d

About The Position

In this role, the Director of Teammate Engagement & Experience will partner
closely with senior leaders, HR teams, and cross-functional stakeholders to
translate teammate feedback and engagement insights into meaningful action.
Through data-driven strategies and initiatives grounded in Texas Children’s
HEART values—Humility, Excellence, Accountability, Respect, and Trust—this
leader will help cultivate a workplace culture where every teammate feels heard,
appreciated, and connected to the mission of delivering world-class care to
children and families.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field required
• Minimum 8 years of experience in teammate engagement, organizational development, patient experience, culture strategy, or other related functions required
• Experience in healthcare, academic medical centers, or similarly complex mission-driven organizations required

Nice To Haves

• Master’s degree preferred
• Professional certifications related to engagement, organizational development, or analytics are preferred.

Responsibilities

• Lead the organization’s enterprise teammate engagement survey strategy, including survey design, administration, benchmarking, and reporting.
• Translate engagement insights into actionable strategies and sustainable improvement plans in partnership with HR Business Partners, Organizational Development, and leaders.
• Monitor participation, trends, and engagement outcomes to measure progress and inform organizational priorities.
• Ensure engagement initiatives align with workforce needs, culture priorities, and enterprise strategy.
• Lead the design, implementation, and governance of organization-wide recognition and appreciation programs.
• Ensure recognition strategies reinforce organizational values, desired behaviors, and performance outcomes.
• Partner with Communications, HR, and leadership teams to promote meaningful recognition practices.
• Continuously evaluate and evolve recognition programs using teammate feedback and engagement data.
• Partner with HR and cross-functional leaders to enhance the end-to-end teammate experience.
• Support initiatives that strengthen connection, belonging, and collaboration across the organization.
• Serve as a strategic thought partner on organizational change initiatives to ensure teammate experience considerations are embedded.
• Partner with People Analytics to develop dashboards, reports, and executive insights related to engagement and culture.
• Analyze quantitative and qualitative data to identify engagement drivers, risks, and opportunities.
• Ensure confidentiality, integrity, and compliance in survey and engagement data processes.
• Establish governance standards for engagement and recognition programs across the organization.
• Lead and develop a high-performing engagement and experience team.
• Implement scalable processes and tools to support leader enablement and program delivery.
• Partner across HR functions—including Learning & Talent, Total Rewards, Talent Acquisition, and Communications—to ensure alignment across the teammate lifecycle.
• Serve as a trusted advisor to leaders on engagement results, action planning, and recognition strategies.
• Build leadership capability around engagement, feedback, and culture-building practices.
• Represent Engagement & Experience in cross-functional and enterprise-wide initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director