Director of Employer Outreach & Consulting (Administrative Staff) PN 20078541

Highland County Joint Township•Ohio, IL

42d•Onsite

About The Position

BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What You'll Be Doing: Manage statewide operations of the Employer Management Service and Employer Outreach & Consulting Programs, including policy and program development, evaluation, and oversight. Serve as a liaison between employers, BWC leadership, stakeholders, and the public to communicate and share critical information. Lead and contribute to short and long term strategic planning efforts aimed at increasing productivity, reducing service costs, and generating premium for the State Insurance Fund. Coordinate program operations across divisions and departments, and establish both annual and long range goals for the agency. Develop and implement policies, procedures, and laws related to underwriting, ensuring staff are trained and compliant. Evaluate and recommend updates to the Ohio Administrative Code to support strategic initiatives and the development of new programs. Represent the division on agency-wide issues, including employer fraud prevention, training seminars, and employer focused programs.

Requirements

Knowledge of budgeting, accounting, management, work force planning, employee training & development, supervision, public relation, human relations, BWC policies & Procedures; counseling; interviewing; business; WC Law; Federal State tax.
Skill in operating personal computer.
Ability to deal with many variables & determine specific action; read & record figures accurately comprehend & record figures accurately, add, subtract, multiply & divide whole number; complete routine forms; maintain accurate records; interview job applicants effectively; understand manual & verbal instructions, technical in nature; prepare meaningful, concise & accurate reports; proofread technical materials, recognize errors & make corrections; use proper research methods in gathering data; gather, collate & classify information about data, people or things; work alone on most tasks; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

Nice To Haves

Bachelor's degree in a relevant field such as Business Administration, Public Administration, Law, Communications, or a related discipline.
5 years of experience in operations management, strategic planning, and policy development, preferably in a public sector, insurance, or regulatory environment.
4 years of experience coordinating programs, setting organizational goals, and collaborating across departments to achieve strategic objectives.
3 years of experience in stakeholder engagement, public speaking, and representing an organization to external audiences, including advocacy and liaison roles.
Proven ability to develop and implement policies and procedures, interpret laws and regulations, and lead cross-functional initiatives.
Strong analytical, problem solving, and data analysis skills, with experience using performance metrics to drive decision making.
Excellent verbal and written communication skills, with the ability to build relationships with diverse stakeholders and communicate complex information clearly.
Demonstrated leadership and supervisory experience, with strong organizational and project management abilities.

Responsibilities

Manage statewide operations of the Employer Management Service and Employer Outreach & Consulting Programs, including policy and program development, evaluation, and oversight.
Serve as a liaison between employers, BWC leadership, stakeholders, and the public to communicate and share critical information.
Lead and contribute to short and long term strategic planning efforts aimed at increasing productivity, reducing service costs, and generating premium for the State Insurance Fund.
Coordinate program operations across divisions and departments, and establish both annual and long range goals for the agency.
Develop and implement policies, procedures, and laws related to underwriting, ensuring staff are trained and compliant.
Evaluate and recommend updates to the Ohio Administrative Code to support strategic initiatives and the development of new programs.
Represent the division on agency-wide issues, including employer fraud prevention, training seminars, and employer focused programs.

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