Director of Emergency Services - San Antonio, TX (Full Time, Direct Hire)

NavitsPartners•San Antonio, TX

3d•$145,000 - $160,000

About The Position

The Director of Emergency Services provides strategic, operational, and clinical leadership for a high-volume Emergency Department. This role is responsible for driving exceptional patient-centered care while optimizing clinical quality, operational efficiency, patient throughput, workforce engagement, and financial performance. The Director partners closely with executive leadership, medical staff, and interdisciplinary teams to ensure regulatory compliance, performance excellence, and continuous improvement across all emergency services operations.

Requirements

Bachelor’s Degree in Nursing (BSN)
Active RN license (Compact or state-eligible)
Minimum of 1 year of emergency services leadership or related experience
Demonstrated ability to lead in a fast-paced, high-volume emergency care environment

Nice To Haves

Master’s Degree in Nursing, Healthcare Administration, or Business
3+ years of progressive emergency department leadership experience
Proven success in quality improvement, patient experience, and staff engagement initiatives

Responsibilities

Establish and sustain evidence-based clinical practices to enhance patient safety, outcomes, and quality metrics
Ensure compliance with all regulatory, accreditation, and legal standards
Oversee patient flow, admissions, discharges, and throughput optimization initiatives
Direct departmental operations, clinical standards, and policy implementation
Drive performance improvement in key quality initiatives, including sepsis outcomes and patient safety indicators
Lead initiatives to enhance patient satisfaction and the overall emergency department experience
Utilize patient feedback and benchmarking data to support continuous improvement
Ensure consistent, high-quality patient interactions aligned with organizational service standards
Foster a culture of accountability, engagement, and professional excellence
Oversee recruitment, retention, performance management, and leadership development
Provide coaching, mentoring, and succession planning for leadership and frontline teams
Lead a multidisciplinary team of managers, charge nurses, and support staff
Collaborate with physicians and senior leadership to expand services and enhance departmental capabilities
Support future growth initiatives, including emergency department expansion and increased patient volume
Evaluate emerging technologies and innovative care models to support operational effectiveness
Lead departmental budgeting, forecasting, and expense management
Ensure effective labor utilization, staffing models, and productivity management
Identify cost-containment opportunities while maintaining quality and safety standards
Monitor KPIs and operational dashboards to drive accountability and performance improvement