Dir of Emergency Serv Comm

State of Maine•Augusta, ME

50d•$111,000 - $158,000

About The Position

The Maine Public Utilities Commission (PUC) is seeking an accomplished and visionary professional to serve as the Director of the Emergency Services Communication Bureau (ESCB). This is a unique opportunity to shape the future of Maine's Next Generation 9-1-1 system and ensure that residents across the state have access to reliable, high-quality emergency communications. As the ESCB Director, you will oversee all bureau activities and guide the strategic direction of Maine's statewide 9-1-1 system. You'll lead a talented team and work closely with state leaders, emergency management agencies, and telecommunications partners to deliver a seamless, secure, and responsive emergency communications network.

Requirements

Bachelor's degree in public administration, criminal justice, communications, engineering, or a related field.
Minimum of six (6) years of progressively responsible professional experience in public safety communications, emergency management, or telecommunications planning and supervision.
Demonstrated success in project planning, contract and personnel management, and stakeholder communication.
Strong written and verbal communication skills, with the ability to represent the Bureau effectively to diverse audiences.
Equivalent combinations of education and experience may be considered.
Must possess or be able to obtain, within one (1) year of appointment, Emergency Number Professional (ENP) certification issued by the National Emergency Number Association (NENA).

Responsibilities

Direct the day-to-day operations and long-term planning of the Emergency Services Communication Bureau.
Provide technical leadership and oversight for Maine's Next Generation 9-1-1 (NG9-1-1) equipment, procedures, and system performance.
Participate in real-time operational decisions impacting the state's 9-1-1 services.
Oversee complex contracts, ensuring compliance, financial accountability, and effective vendor management.
Lead, mentor, and develop a skilled team of ESCB professionals.
Serve as the primary liaison to legislators, the public, and emergency management stakeholders.
Collaborate as part of the PUC's senior management team to define and execute the strategic vision for the Bureau.

Benefits

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,857.68-$13,252.80 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28).
Retirement Plan - The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.