Director of Eligibility Services

Transdev•Lombard, IL

34d•$125,000 - $140,000•Onsite

About The Position

Director of Eligibility Services Transdev is proud to offer: Competitive compensation package of: $125,000 – $140,000 annually Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 8 standard days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: On-Site Requirement: This position requires full-time presence at the designated location—remote or hybrid work options are not available. 50% travel is required for the position. Operational Oversight: Manage and oversee the planning, operations, and programs for accessible services. This includes paratransit services for seniors and individuals with disabilities, Mobility on Demand (MOD), and specialized projects. Representation: Act as a representative of Transdev in regional accessibility committee meetings. Team Management: Evaluate and manage the performance of Eligibility Center Managers. Budget Management: Develop, monitor, and manage the departmental budget. Regulatory Compliance: Ensure all operations adhere to federal, state, and local regulations. Service Standards: Ensure paratransit services and MOD meet high standards for safety, efficiency, and customer satisfaction. Performance Tracking: Analyze and track performance data across all locations. Reporting: Prepare and present reports to city councils, boards, and the public as necessary. Outreach Collaboration: Work with staff to engage in outreach events at senior centers and adult care facilities. Leadership: Provide management and leadership for both direct and indirect reports, including Assessment team members and support staff. Client Liaison: Establish effective working relationships with clients, ensuring their expectations are met and inquiries are addressed promptly.

Requirements

A Bachelor’s degree in social services, specialized education, or a related field is preferred. Equivalent relevant experience or specialized certification may substitute for a degree.
A minimum of five years of professional experience working with seniors and/or individuals with disabilities.
At least two years of leadership or supervisory experience is required; experience in public transportation is preferred.
In-depth understanding of the Americans with Disabilities Act (ADA) regulations and sensitivity to issues related to individuals with disabilities.
Strong interpersonal skills to foster effective relationships across diverse groups.
Excellent ability to prepare and deliver presentations and reports effectively to city councils, boards, and the public.
Strong commitment to accuracy with excellent organizational and multi-tasking skills.
Ability to prioritize tasks and manage responsibilities with minimal direction.
Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) at an intermediate level or above.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Familiarity with eligibility assessment processes and experience conducting information-gathering or functional interviews and assessments is preferred.
experience in public transportation is preferred.

Responsibilities

Manage and oversee the planning, operations, and programs for accessible services.
Act as a representative of Transdev in regional accessibility committee meetings.
Evaluate and manage the performance of Eligibility Center Managers.
Develop, monitor, and manage the departmental budget.
Ensure all operations adhere to federal, state, and local regulations.
Ensure paratransit services and MOD meet high standards for safety, efficiency, and customer satisfaction.
Analyze and track performance data across all locations.
Prepare and present reports to city councils, boards, and the public as necessary.
Work with staff to engage in outreach events at senior centers and adult care facilities.
Provide management and leadership for both direct and indirect reports, including Assessment team members and support staff.
Establish effective working relationships with clients, ensuring their expectations are met and inquiries are addressed promptly.