Director of Dining Operations

University of Massachusetts Amherst • Amherst, MA

143d

About The Position

Under the direct supervision of the Executive Director of Dining Services (EDS), responsible for the overall success of Retail Dining Services (RDS) and oversight of the day-to-day operations of Residential Dining Services (RDS). The Director of Dining Operations provides leadership in developing and executing strategies to deliver high quality dining experiences and excellent customer service to University students, faculty, staff, campus visitors, and guests, while achieving operational and financial goals and ensuring safety and sanitation standards are maintained. Specific areas of responsibility include the oversight of the University's self-operated dining operations, maintenance, and janitorial.

Requirements

• Bachelor's degree preferably in hospitality management, business, culinary arts, or relevant field.
• A minimum of eight years of progressive management experience in a large volume residential dining environment.
• Microsoft Office proficiency.
• Excellent interpersonal and communication skills.
• Ability to make decisions and act in a dynamic working environment.
• Strong ability to establish and maintain effective and collaborative working relationships.

Nice To Haves

• ServSafe Certification preferred upon hire, or obtainable within 90 days of hire.

Responsibilities

• Assists the Executive Director in the planning and administration of a multi-faceted dining program with financial responsibility for an annual budget of $120 million.
• Develops a vision for the future of the department, pursues new avenues of growth, and prepares strategic plans accordingly.
• Analyzes the state of the Dining operations internally to determine actions and policies that will enhance collaboration, improve employee morale, and add benefit to Dining's customers.
• Participate in administrative staff meetings; serve on committees as requested; conduct training and development programs for assigned personnel.
• Cultivate and maintain a respectful, cooperative work environment for a diverse and unionized workforce.
• Manage multi-million-dollar budgets across dining operations. Develop revenue generation as well as cost control measures.
• Recruit, train, mentor, and retain a high-performing, diverse workforce.
• Regularly visits all Dining operation units to monitor customer service, food preparation methods, portion sizes and presentation of food.
• Maintains and enhances communications and working relationships with customers, student organizations, campus departments, vendors, and summer conference groups.
• Oversee logistics coordination of large campus events.
• Maintains highest levels of safety and sanitation to comply with all University, county, state, and federal standards and regulations.
• Coordinate the preparation and delivery of food services for all special functions.
• Assess Dining Services performance in relation to established goals; recommend new approaches, menus, policies or procedures.
• Oversee the maintenance and repair of buildings and equipment of Dining Services.
• Ensure that University Policies are adhered to in the delivery of food services.
• Identify reporting and data processes that are inefficient and drive change.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees