Director of Digital Channels Technology

Insight Global • Charlotte, NC

397d • $170,000 - $170,000

About The Position

The Director of Digital Channels Technology will lead the development and implementation of the client's mobile technology strategy, focusing on enhancing customer experiences through various digital channels. This newly created role is pivotal in driving innovation in the customer journey and ensuring the success of mobile tech channels, including global mobile apps, digital commerce storefronts, and in-store digital boards. The position requires collaboration with marketing teams and other stakeholders to align technology initiatives with business objectives.

Requirements

• 5+ years of experience as a Director or above in digital channels technology.
• Experience implementing and evolving mobile applications, commerce storefronts, web apps, and other digital platforms in 30B+ market capital retailers.
• Strong understanding of how digital channels connect with MarTech and MarCom technology stacks.
• Experience partnering with marketing teams to define and evolve digital strategies and customer journeys.
• Proven track record in technology design, delivery, and production support for large-scale omni-channel technology teams.
• Experience with agile and lean software delivery practices.
• Understanding of cloud technologies, AI/ML, robotics, AR/VR, and other emerging technologies.
• Experience managing technology capital and expense budgets.
• Project management experience including estimating, forecasting, and resource management.

Nice To Haves

• Experience with vendor management and procurement of IT assets and solutions.
• Familiarity with AB testing, SEO, and SEM practices.
• Experience in developing capabilities consuming APIs and microservices.

Responsibilities

• Accountable for the overall success of mobile tech channels including global mobile app, web, in-store digital boards, and digital commerce storefronts.
• Create and maintain the product roadmap for digital channels.
• Act as a trusted advisor for the Head of Customer Experience and other stakeholders on delivering the vision and strategy for digital channels.
• Create and maintain a dependency map to understand applications and integrations involved in delivering the full loyalty experience.
• Ensure cost-optimal solutions with low total cost of ownership (TCO) and effective cost management.
• Collaborate with Product Owner, Product Lead, and Application teams to define the domain backlog and feature priorities.
• Coordinate multiple teams (agile and waterfall) to release defined products.
• Remove product-level blockers and dependencies between teams.
• Lead, manage, and develop a high-performing team.
• Define releases and program increments.

Benefits

• Medical, dental, and vision insurance starting on the 31st day of employment.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Flexible Spending Account (DCFSA) options.
• 401k retirement account access with employer matching.
• Paid sick leave and/or other paid time off as provided by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Administrative and Support Services
• Education Level: No Education Listed