Director of Developer Services

Capital Consultants Management Corporation•San Antonio, TX

About The Position

The Director of Developer Services (DDS) is a senior leadership role responsible for overseeing and supporting a portfolio of Developer Services Manager (DSM) to ensure the successful operation, governance, and financial health of the developing communities managed by Alamo Management Group (AMG). This position serves as a key leadership role, ensuring operational excellence, fostering positive client relationships, and providing guidance to DSMs in alignment with AMGs values, policies, and service standards. This position additionally oversees the strategic and operational management of multiple community associations, ensuring compliance with governing documents, optimizing financial performance, enhancing resident satisfaction, and ensuring a smooth transition from developer control to homeowner control. The DDS aligns operations with the Alamo Management Group mission, drive client retention, and foster a culture of excellence in service delivery while collaborating with Developers/boards of directors, vendors, and internal departments. This role demands a balance of strategic vision, operational expertise, and people leadership to maximize net operating income (NOI), mitigate risks, and promote innovation in community services. The position requires frequent interaction with stakeholders, including attending client meetings and handling escalations, while ensuring all activities comply with local, state, and federal regulations governing HOAs.

Requirements

Minimum 2-3 years of progressively responsible experience in HOA/condominium management, including leadership or supervisory roles.
In-depth knowledge of community association governance, examples of but not limited to: Texas Property Code (Chapter 209, 202, 207) Election Code Nonprofit Organization Code Texas Uniform Condominium Act (TUCA) 82, C 82 General Board of Directors operations. Roberts Rules of Order
Strong leadership, interpersonal, and communication skills with the ability to build trust and rapport.
Proficiency in association management software and Microsoft Office Suite.
Ability to work evenings or weekends as needed for meetings or events.
Ability to present themselves in a professional manner in all interactions.
Ability to judge when situations arise requiring confidentiality.

Nice To Haves

CMCA, AMS, or PCAM designation.
Experience managing both single-family and condominium associations.
Background in training, team building, and performance management.

Responsibilities

Uphold strict confidentiality requirements of sensitive information regarding employees, company policies, and operations of all levels that you will be privileged to as a leader.
Supervise, mentor, and lead a team of Developer Services Managers, On-Site Managers, and support staff, providing coaching for professional development and ensuring adherence to company standards.
Conduct performance evaluations and corrective actions, while fostering a high- performance culture.
Inspire innovation and accountability, leading change management for the roll out of new technologies, processes, or initiatives to improve efficiency and scalability.
Participate in leadership meetings to collaborate on company-wide goals, delegate assignments, and provide regular feedback to subordinates.
Continuously support the training programs to keep the team updated on industry best practices, services, and regulatory changes.
Conduct weekly one-on-one meetings with DSMs to review portfolio performance, address challenges, confirm deadlines are being met, and ensure client satisfaction.
Lead weekly director reports and participate in company leadership meetings to align operational priorities.
Audit the assigned teams portfolios for completion of updating notes in homeowner accounts to include adding data from phone calls, emails and updates from internal departments.
Attend occasional Board of Director Regular, Annual Meetings, and Town Halls with DSMs to support the CM and address escalated community issues, facilitate discussions, and assist with action items and to-do lists.
Support DSMs by providing exceptional internal customer service in leading by example continuously.
Support the Vice President of Operations with implementing company initiatives, policies, and strategic goals.
Maintain high-level relationships with developer board members of assigned communities, ensuring proactive communication, timely responses, and effective problem- solving.
Provide advisory support on operations, finances, and strategies while respecting board authority in policy-setting.
Advise boards on compliance with governing documents, Texas Property Code, and best practices for HOA operations.
Handle resident inquiries, disputes, and escalations professionally, promoting superior customer service and community harmony without intervening in non-rule- related homeowner conflicts.
Monitor DSM workload distribution and ensure balanced portfolios for efficiency and service quality.
Oversee timely completion of budgets, financial reviews, and vendor contract renewals.
Ensure all communities remain compliant with AMGs internal procedures, reporting requirements, and documentation standards.
Resolve escalated homeowner or vendor concerns in coordination with DSMs and leadership.
Ensure adherence to HOA governing documents, local laws, and industry regulations, including monitoring for architectural compliance and environmental standards.
Conduct on-site inspections of the DSM portfolios to identify deficiencies, recommend action plans, and mitigate risks in areas like safety, insurance, and legal matters.
Maintain knowledge of contracts and ensure all parties fulfill obligations, and report issues to boards for decision-making.
Promote ethical practices, confidentiality, and conflict resolution, aligning with AMG standards for professional conduct.
Identify training needs for DSMs and facilitate regular workshops or one-on-one coaching sessions.
Promote professional growth by encouraging industry certifications (CMCA, AMS, PCAM).
Foster a culture of accountability, teamwork, and continuous improvement.
Attend internal training and show a clear understanding of content being taught as it applies to the day-to-day operations of your associations.
Draft and review annual operating budgets for assigned communities, to include the team of DSMs you support.
Ensure timely collection processes and coordinate with legal partners on delinquency matters when necessary.
Monitor financial health of communities and recommend solutions to boards for long-term sustainability.
Have a clear understanding of HOA accounting processes and procedures and follow them.
Review financials for accuracy, to include those of your CM team and any associations assigned to you.