Director of Data Strategy and Transformation
About The Position
Drive data-driven decision-making and enhance operational and business efficiency; Leverage expertise in data analytics, business development, and strategic planning to optimize service efficiency, improve customer experiences, and identify new growth opportunities; Under limited supervision will lead, mentor, and develop a high-performing data and analytics team; Develop and implement a comprehensive data strategy that supports the company’s business objectives; Lead the adoption and integration of AI and machine learning models to enable predictive analytics and da-ta-driven decision-making; Oversee the design and deployment of Microsoft Power BI dashboards and reporting solutions to ensure business users have timely and accurate insights; Serve as the primary point of contact for all data and analytics-related matters for CxO and senior leadership. Up to 25% domestic travel required. Hybrid work option available. Must reside within MSA of the worksite located in Dallas, TX 75204.
Requirements
- Masters degree or its foreign equivalent in Data Science, Business Analytics, Data Analytics, or a closely related Data Engineering field
- Three (3) years of experience as Data Analytics Manager, Data Operations Manager, Insights and Reporting Manager, Business Intelligence Manager, or related role/capacity within the transit industry.
- Executing data driven initiatives and alignment within large national organization with limited supervision.
- Performing Data Analytics in on transit systems for AGL Claims processing, Transit Operating Systems/Metrics utilizing Trapeze, Spare, and EAM.
- Providing Data Analytics and tools for HR, Finance, Legal leadership that enables data-based decision making and to monitor the operations.
- Conducting data analytics utilizing machine learning and data science techniques for cross functional operational optimization, deploying and maintaining predictive AI models.
- Deploying and developing Analytical solutions for call center platforms to improve para transit and operator training safety program.
- Developing actionable insights from customer feedback to improve customer experience (CX).
- Utilizing Data analytics tools and technologies including the following: Microsoft Azure, PowerApp Applications, SQL, PowerBi, Azure AI (Foundry, Databricks, OpenAI)
Responsibilities
- Drive data-driven decision-making and enhance operational and business efficiency
- Leverage expertise in data analytics, business development, and strategic planning to optimize service efficiency, improve customer experiences, and identify new growth opportunities
- Under limited supervision will lead, mentor, and develop a high-performing data and analytics team
- Develop and implement a comprehensive data strategy that supports the company’s business objectives
- Lead the adoption and integration of AI and machine learning models to enable predictive analytics and da-ta-driven decision-making
- Oversee the design and deployment of Microsoft Power BI dashboards and reporting solutions to ensure business users have timely and accurate insights
- Serve as the primary point of contact for all data and analytics-related matters for CxO and senior leadership
- Up to 25% domestic travel required
- Hybrid work option available
- Must reside within MSA of the worksite located in Dallas, TX 75204
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
