Director of Data Operations

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Director of Data Operations The Director of Data Operations is responsible for leading and scaling Enterprise Data Office operations, ensuring the day‑to-day execution, reliability, and resilience of the end‑to-end enterprise data lifecycle. This includes data ingestion, integration, storage, processing, and availability, and the role serves as a key partner to Technology teams, Data Domain Owners, Data Governance leaders, and business users across the enterprise. Essential Functions This leader ensures that high-quality, timely, and reliable data is delivered to business stakeholders and analytics platforms, supporting data-driven decision-making across the organization.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Engineering, or a related field
• 7+ years of experience in data engineering, data infrastructure, or data operations
• 3-5+ years of experience leading technical teams or managing data platforms at scale
• Hand-on experience with cloud data technologies (e.g. AWS, GCP, Azure), SQL, Python, and orchestration tools (e.g. Airflow, dbt, Prefect)
• Experience with DevOps, CI/CD practices, and monitoring/logging tools (e.g. Datadog, Prometheus, Grafana)
• Working knowledge of data quality, governance, and operational best practices
• Travel required approximately 10-15% within the United States

Nice To Haves

• Strategic operator who can translate vision into execution
• Comfortable leading through influence in matrixed environments
• Pragmatic, outcomes‑focused, and resilient under pressure
• Leads by example and builds high‑trust teams
• Stand-out attention to detail with an operational mindset
• Collaborative, non-hierarchical working style
• Stand-out critical thinking and problem-solving skills
• Foster a culture of accountability, continuous improvement, and collaboration
• Serve as a trusted partner to analytics, product, and business stakeholders across the enterprise

Responsibilities

• Lead the Data Operations team including data engineers, platform administrators, and support analysts. Drive excellence in data ingestion, ETL/ELT pipelines, data warehousing, and data delivery
• Manage and scale the enterprise data platform(s), including cloud and on-premises solutions (e.g., Snowflake, Databricks, AWS/Azure services)
• Design, monitor, and continuously improve data pipelines to ensure consistent data availability, minimal downtime, and high data quality
• Own operational KPIs, incident response procedures, and service level agreements (SLAs) for data delivery and platform performance
• Work closely with Data Engineering, BI/Analytics, Governance, and Security teams to ensure alignment and support cross-functional initiatives
• Drive automation of repetitive data tasks and implement observability tools to proactively identify and resolve issues
• Ensure data operations comply with data privacy, security, and regulatory standards. Support audit and compliance reporting needs
• Monitor and optimize cloud data platform spend, storage, and processing costs. Forecast capacity needs and partner with finance and technology leaders on budget planning
• Establish best practices for data operations, including version control, metadata, lineage tracking, and runbooks. Support audits, regulatory reviews, and risk assessments related to data platforms and operations
• Partner closely with Security, Risk, and Compliance teams to embed controls into operational processes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director