Director of Data Centers - Mission Critical Services

InfraServices • Whitpain Township, PA

115d

About The Position

Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we’re more than a services provider — we’re innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We’re committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you’re building cutting-edge infrastructure, supporting field operations, or driving business development, you’ll play a vital role in upholding our core values and delivering on our business objectives. The Director of Data Centers will not only oversee day-to-day operations but also shape strategic initiatives, guide high-performing teams, and drive continuous improvement across all facets of delivery. Success in this role means upholding our core values, delivering on business objectives, and positioning InfraServices as the trusted partner of choice in the data center sector.

Requirements

• Bachelor’s degree in a relevant field from an accredited four-year college or university
• Ten years of operations leadership in data center or mission-critical infrastructure
• Proven ability to manage nationwide or multi-site operations and large technical teams
• Demonstrated track record of successfully delivering high-value, high-stakes projects on time and within budget
• Previous P&L or division level budget ownership
• Strong understanding of SLA compliance and quality management
• Experience building operational frameworks, SOPs, and best practices
• Experience with cross-functional collaboration in sales, estimating, and project management
• Experience negotiating and managing large vendor and subcontractor contracts

Nice To Haves

• Exceptional leadership and team development skills with the ability to inspire and motivate large technical teams
• Strong customer relationship management and negotiation skills
• Strategic thinker with proven ability to align operations with broader business objectives
• Highly analytical and results oriented, with the ability to drive operational performance and efficiency
• Excellent written and verbal communication skills with the ability to present to executives, customers, and field teams
• Problem-solving mindset with agility in dynamic, high-pressure environments
• Experience with employee relations, team development, and performance management

Responsibilities

• Lead multiple program opportunities and deployments across data center and central office projects
• Serve as the primary customer-facing operations leader, ensuring exceptional customer service, responsiveness, and satisfaction
• Source, staff, and manage large technical teams while ensuring SLA compliance
• Ensure compliance with safety standards, regulatory requirements, and customer-specific protocols across all operations
• Oversee budget planning, forecasting, and capacity management
• Oversee resource allocation and utilization, ensuring optimal deployment of personnel, equipment, and materials
• Coordinate with cross-functional teams including estimating, sales, and project management
• Manage vendor and subcontractor relationships to ensure alignment with Company standards, budgets, and timelines
• Monitor project delivery metrics and KPIs to track performance and identify opportunities for continuous improvement
• Develop and implement standard operating procedures (SOPs) tailored to mission critical environments (data centers, central offices, etc.)
• Drive operational improvement initiatives and ensure best practices are implemented
• Champion innovation and technology adoption to enhance efficiency, safety, and reliability in mission critical operations
• Provide leadership and mentorship to project teams
• Other duties as assigned

Benefits

• Medical, Dental, & Vision Benefits
• Short- & Long-Term Disability Benefits
• Company Paid Basic Life Insurance
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• 401(K) with Company match
• Paid Time Off, Paid Sick Time, & Company Holidays
• Paid Parental Leave
• Employee Referral Program
• Company Discount Program
• Legal Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree