Director of Data & Analytics

Harbor Compliance

About The Position

The Director of Data & Analytics is responsible for spearheading the enterprise data strategy and execution to ensure our leadership and platform teams operate with absolute confidence in our organizational metrics. This role unifies high-level analytics with rigorous data operations to eliminate ambiguity and accelerate the scaling of our SaaS products. By establishing a reliable single source of truth, you will empower the organization to move faster, execute on service level agreements with precision, and drive measurable business outcomes.

Requirements

Proven experience leading a data or analytics function within a high-growth SaaS environment.
Deep technical expertise in managing complex data architectures and unifying analytics with data operations.
Demonstrated ability to link data initiatives directly to financial outcomes such as NRR, CAC payback, and gross margin.
Expert-level knowledge of data governance, including the ability to define and automate data quality standards across an enterprise.
Strong proficiency in managing structured intake systems, such as Jira, to standardize workflows and meet rigorous internal service level agreements.
Experience building and scaling high-performing teams with a focus on accountability and professional development.
Ability to master complex subject matter and communicate findings with precision and authority to executive stakeholders.
A track record of executing disciplined project management to deliver roadmap commitments on schedule.

Nice To Haves

Advanced proficiency in data visualization and the creation of executive-level scorecards that drive decision velocity.
Mastery of financial and operational metric definitions, including the ability to manage versioning and communication for organizational KPIs.
Expertise in establishing automated QA gates and configuration standards to ensure data integrity at the source.

Responsibilities

Lead the delivery of data products and insights that generate measurable improvements in core business outcomes such as retention, pipeline conversion, and margin performance.
Maintain a high-standard Data Quality Score across all products and core datasets through automated checks and proactive root-cause analysis.
Oversee data support and reporting delivery, ensuring all internal requests and reporting cadences consistently meet or exceed established response and resolution timelines.
Ensure near-perfect accuracy for top-tier financial and operational KPIs including ARR, churn, and pipeline through rigorous automated validation and monthly reconciliation.
Cultivate a high-performing data team by setting clear performance standards, providing regular coaching, and building redundancy for all critical workflows.
Manage the data roadmap by prioritizing high-ROI projects and protecting team capacity to ensure predictable, on-time delivery of strategic initiatives.
Drive the adoption of a governed metric catalog, enabling functional leaders to utilize standardized dashboards and reducing the need for manual, one-off reporting.
Implement strict validation and quality assurance gates to ensure process predictability and minimize the need for downstream rework.