Director of Customer Support
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About The Position
Systems & Software needs a powerful Director of Customer Support to help our clients resolve product issues and innovate their operations. Systems & Software, a subsidiary of Harris Computer Systems, has been a top-rated Customer Information System (CIS) provider to municipal and investor-owned (IOU) electric, water, and gas utilities. S&S delivers sophisticated software products and services to complex utilities that prize customer engagement. Our vibrant remote culture gives team members a sense of belonging that transcends physical boundaries with our structured onboarding, peer SME groups, and a continuous learning focus. As the Director of Customer Support, you will be responsible for managing a team of support personnel and Customer Success Managers. Your team will address all customer issues and will influence the ongoing success, adoption and benefit realization of S&S product solutions across all existing accounts. You will lead our front-line support issue identification and resolution efforts. You will plan and execute staffing and financial forecasts. You will collaborate across all S&S departments to understand and address customer issues.
