CompanyCam is looking for a Director of Customer Support to lead the strategy, operations, and cross-functional alignment of our Support organization. In this role, you’ll shape how tens of thousands of contractors experience our product every day—ensuring every interaction is fast, accurate, and deeply customer-centric. You’ll guide the vision for an exceptional support experience across all channels while driving efficiency, scalability, and operational clarity. As the bridge between Support, Product, Engineering, and other customer-facing teams, you’ll champion customer insights and help influence solutions that reduce friction and improve outcomes. This is a high-impact leadership role for someone passionate about building world-class customer experiences at scale. At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by: Elevating the customer experience through scalable, efficient, and proactive support operations. Improving product and service quality by surfacing insights that help teams build better, reduce friction, and prevent recurring issues. Strengthening cross-functional alignment to ensure customer needs directly inform decisions and roadmaps.