Director of Customer Support
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About The Position
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Director of Customer Support will lead Mudflap’s evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. Based in Austin, this leader will oversee a hybrid model of US-based remote agents and team leads, while building and leading a growing on-site support team. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and is passionate about building high-performing teams that deliver outstanding service. This role will be based on-site in our Austin, TX office.
