Director of Customer Success
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As the Director of Customer Success, you will be a strategic partner to our customers, driving the adoption, expansion, and renewal of Crusoe's offerings. You'll play a pivotal role in aligning product development with customer priorities and needs, ensuring our solutions deliver maximum value. This position requires you to build and lead a tiered CS model, strategically deploying Customer Success Managers (CSMs) to cater to our diverse customer base, especially our enterprise clients. You will lead success planning, reporting, and metrics usage for capacity planning and product growth, while also implementing strategies to drive Net Promoter Score (NPS) growth in conjunction with our evolving product capabilities. This role is critical to Crusoe's growth and customer satisfaction.
