Director of Customer Success
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About The Position
LegalZoom is seeking a highly motivated, dynamic, and experienced Director of Customer Success to lead our teams in delivering exceptional customer experiences. We're not just looking for someone to manage a department; we're looking for a passionate leader who will champion our customers, drive continuous improvement, and build a world-class customer service organization. If you're a customer-obsessed individual with a proven track record of success, we want to hear from you! As the Director of Customer Success, you will be responsible for developing and executing strategies that enhance the customer experience, drive customer loyalty, retention, and support the company's overall growth objectives. The ideal candidate is a passionate advocate for customers, a strategic thinker, and a proven leader with a track record of building high-performing teams in a high touch tech-enabled service environment.
