Director of Customer Success
About The Position
What You’ll Do Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy Use data and AI to identify risk, measure adoption, and scale support efficiency Define operational metrics and dashboards for implementation quality, support SLAs, and customer health Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving Coach and grow a technically strong team that thrives on precision and problem-solving You’ll Be Successful When Implementations meet quality and TTV goals Support SLAs and CSAT targets are consistently achieved Adoption and automation usage rise across your book Customers are more self-reliant Renewal-readiness signals are clear and consistent ARR managed per CSM grows without increasing headcount Why QuotaPath: Competitive base salary commensurate with experience and qualifications plus a variable component will be tied to role-specific outcomes. Comprehensive compensation package including equity options, company 401 (k) contribution, insurance premiums coverage at 90% (50% for dependents), and flexible PTO. Make a visible, valued impact by directly contributing to the company’s rapid growth trajectory. Work in an innovative, fast-paced environment with a talented, motivated team. If you’re driven by results and ready to take a central role in shaping the future of a dynamic startup like QuotaPath, apply now. We value diversity and an inclusive environment. We proudly embrace unique perspectives as an equal opportunity employer.
Requirements
- 7+ years in technical delivery roles at B2B SaaS companies as an Implementation Manager, Customer Success Manager Support Manager with people management responsibility
- Strong understanding of CRM integrations, data modeling, and compensation or revenue operations
- Advanced Excel skills, including complex formulas
- Proven ability to build scalable customer processes and lead technical teams
- Experience applying AI or automation to improve customer operations
- Collaborative leadership style: decisive, data-driven, and calm under pressure
Responsibilities
- Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks
- Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy
- Use data and AI to identify risk, measure adoption, and scale support efficiency
- Define operational metrics and dashboards for implementation quality, support SLAs, and customer health
- Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving
- Coach and grow a technically strong team that thrives on precision and problem-solving
Benefits
- Competitive base salary commensurate with experience and qualifications plus a variable component will be tied to role-specific outcomes.
- Comprehensive compensation package including equity options, company 401 (k) contribution, insurance premiums coverage at 90% (50% for dependents), and flexible PTO.
- Make a visible, valued impact by directly contributing to the company’s rapid growth trajectory.
- Work in an innovative, fast-paced environment with a talented, motivated team.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
51-100 employees
