Director of Customer Success

HubSync•Franklin, TN

27d

About The Position

We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients.

Requirements

Bachelor’s degree in Business, Management, or a related field; a Master’s degree is a plus.
7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position.
Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage.
Proven track record of developing and implementing successful customer success strategies.
Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
Strong analytical skills and experience with customer success metrics and KPIs.
Ability to work collaboratively in a fast-paced, dynamic environment.

Responsibilities

Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services.
Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities.
Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly.
Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector.
Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals.
Actively participate in client meetings and presentations to demonstrate value and address any concerns.
Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions.
Drive customer advocacy efforts by developing case studies, testimonials, and referrals.