Director of Customer Success – SLED
About The Position
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. About the Role We’re seeking a Director of Customer Success – SLED to lead our post-sales strategy and execution across state, local, and education (SLED) customers in North America. This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships. The ideal candidate is a strategic operator and coach — someone who can build high-performing teams, drive cross-functional collaboration, and deliver exceptional experiences for mission-driven public sector customers.
Requirements
- 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams.
- Proven success managing enterprise and public sector (SLED or Federal) accounts within cybersecurity, SaaS, or enterprise technology.
- Deep understanding of government procurement, compliance, and contract renewal cycles.
- Strong executive presence and communication skills, capable of influencing cross-functionally.
- Analytical mindset with a passion for operational excellence and scalable process design.
Nice To Haves
- Experience working in a high-growth or hyper-scale environment preferred.
Responsibilities
- Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED accounts across the U.S.
- Define and execute the Customer Success strategy for SLED, aligned with Armis’ broader go-to-market and retention goals.
- Partner with Sales, Renewals, and Support leadership to deliver a unified, value-driven customer journey.
- Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to the SLED sector.
- Drive measurable improvements in adoption, renewal, and expansion across assigned accounts.
- Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization.
- Maintain executive relationships with key SLED stakeholders, including CIOs, CISOs, and procurement leaders.
- Oversee strategic account reviews, health scoring, and risk mitigation programs.
- Develop scalable playbooks, metrics, and frameworks for SLED customer engagement and success measurement.
- Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health.
- Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization.
- Represent the SLED CS organization in leadership meetings, providing data-driven insights and recommendations.
Benefits
- Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
