Director of Customer Success - Construction

Buildots • Arizona, AZ

175d

About The Position

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With $120M raised and major expansion planned for 2025, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries.

Requirements

• 8-10 years of experience in the construction industry, including on-site management of trade partners in the US market
• Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives)
• Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption)
• Deep understanding of construction workflows, project delivery, and business processes-particularly at the intersection with technology
• Strong communicator with executive presence; able to influence and align stakeholders
• Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus
• Prior experience in software implementation or a SaaS environment is an advantage
• Willingness to travel ~50%
• Must be located in Eastern or Central time zones

Responsibilities

• Lead and mentor a team of Customer Success Managers overseeing global enterprise projects
• Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios
• Oversee the full post-sale customer journey-from onboarding and implementation to adoption, expansion, and renewal
• Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs
• Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact
• Partner with Sales to identify and execute account expansion opportunities
• Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in
• Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling
• Travel to client sites across North America (~30-50%) to support rollouts, deepen relationships, and drive engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Number of Employees: 251-500 employees