Director of Customer Success & Account Management (NYC)

Cast AI • New York, NY

4d • Remote

About The Position

We are looking for a Director of Customer Success & Account Management for the Americas to lead and scale our CS Account Management function during a period of rapid growth. In this role, you will build and mentor a high-performing team of Account Managers who partner closely with existing customers to drive adoption, accelerate value realization, and deliver long-term customer delight. You will be responsible for strengthening strategic customer relationships while maximizing expansion through upsell and cross-sell of Cast AI’s evolving portfolio of automated cloud management and cost optimization solutions. As a value-driven, independent leader with deep experience in enterprise cloud SaaS - particularly across cloud infrastructure, cost control, observability, security, or DevOps - you will play a critical role in capturing the significant market opportunity ahead and helping our customers succeed at scale.

Requirements

• 5+ years of experience working with enterprise organizations, navigating complex decision-making structures and multi-year customer engagements.
• Proven experience leading Sales or Account Management teams, with a track record of driving performance and results.
• Strong ability to identify key stakeholders, understand customer needs, and tailor solutions and proposals to address those needs effectively.
• Demonstrated success in negotiation and closing, paired with a strong commitment to long-term customer satisfaction and retention.

Nice To Haves

• Experience with Kubernetes, the enterprise sales lifecycle, and the cloud ecosystem is a significant advantage.

Responsibilities

• Team Leadership: Build and lead a collaborative, high-performing team culture that drives pipeline, delivers results, and supports the growth and success of every team member.
• Hands-on Impact: Make a difference for your team and your customers by staying close to the field - joining customer calls, removing obstacles, and driving meaningful impact where it matters most.
• Customer Relationship Management: In addition to managing the team, you will own a portfolio of accounts, building and maintaining strong, long-term customer relationships to ensure adoption, satisfaction, and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts and drive revenue growth, while coaching and motivating the team to do the same.
• Onboarding and Training: Work closely with Technical Account Managers to guide new customers through a well-defined and closely managed onboarding process, ensuring rapid adoption, clear value realization, and a fast transition into expansion motions.
• Cross-functional Collaboration: Collaborate closely with Sales, the TAM team, R&D, Partners, and other key stakeholders across the company to ensure the growth and long-term success of your accounts.

Benefits

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.
• Enjoy a flexible, remote-first global environment.
• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees