Director of Customer Service
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About The Position
We are seeking an experienced and dynamic Director of Customer Service to enhance customer satisfaction and experience. In this role, you will oversee the customers' experience which will include, phone interactions, invoicing, order taking, contracting and other facets of direct customer interactions. This role will also have responsibility to identify areas for improvement, and implement innovative solutions to ensure customer service, retention, and loyalty. This position requires strong leadership, excellent communication skills, and a customer-first mindset. This role is responsible for designing, delivering and managing processes to enhance employee skills, performance and knowledge for customer facing employee roles. This role involves creating effective strategies, assessing training needs and ensuring that employees are well-equipped to excel in their roles. The role will have direct reports related to customer billing and other customer facing positions. The ideal candidate will have strong communication, organizational, and leadership skills to foster a culture of continuous learning and professional growth.
