This position is responsible for the Universal Avionics (UASC) Part 145 Repair Station which supports all UASC products, along with Operations Engineering which consists of Test and Process Engineering, for all Universal Avionics Operations. The Director of Customer Service and Support, along with direct reporting Managers and Supervisors, is responsible for managing processes, budgets, and staffs to meet UASC goals, and for leading the organization by demonstrating the UASC leadership attributes. The Director of Customer Service and Support will be expected to foster a culture of continuous improvement, communication and accountability within Operations, while building effective working relationships with internal and external suppliers and customers. This position will also be responsible for working closely with other leaders to ensure effective planning and support is in place across the entire product life cycle, and for effective management of engineering in support of manufacturing, repair operations, and test engineering. As a member of the Operations Leadership Team, the Director of Customer Service and Support will play a key role in all Operations strategic planning, as well as coordination/communication with Directors from across the company.