Director of Customer Relations and Operations

Praxair • Phoenix, AZ

4d • Onsite

About The Position

We are currently seeking an experienced Director of Customer Relations & Operations to work as a team with facility management at our Phoenix, AZ facility. As the Director of Operations, one of your primary responsibilities will be to manage operational communications with our customers and the overall safety performance of the site. It is essential to ensure that business objectives and strategies are met in a safe and environmentally compliant manner. You will foster an atmosphere of continuous improvement, always looking for better and more efficient ways to accomplish our goals. Highlight: Managing communications with the customers and meeting their expectations is crucial to this role. This position requires someone that has experience working with TSMC as a supplier in a role that required direct communication. You will play a critical role in enhancing the current operations team, while coaching them towards future success. Your ability to plan and execute operational strategies, while driving productivity and reliability, will directly impact both our business and our customer relationship. Join us in making the world more productive.

Requirements

• Master’s Degree in Engineering.
• At least 10 years of experience supporting plant operations (combination of bulk gases and/or process gases) tied to electronics customers
• At least 5 years of experience working in a supplier role to TSMC.
• Proven Six Sigma savings result in excess of $5M/Yr
• Ability to speak Mandarin at conversational level on technical issues.
• Exhibited experience building and managing a team of over 30 people
• Excellent interpersonal and communication skills are required.
• Strong planning and execution abilities are needed.
• The candidate should be a self-starter with the ability to drive project execution and strategic initiatives.
• A reliability of supply mindset is required.

Responsibilities

• Establish methods and coach operations team on operational communications to deliver information effectively to customers based on TSMC’s preferred methods and timing.
• Lead regular review meetings with TSMC to review facility performance against goals and plans.
• Based on previous experience, acting as the project operations lead for selected parts of the plant expansion project. Attending all design reviews, HAZOPs, PHAs, and P&Id reviews for operations.
• Review the commissioning procedures for all supply systems and offer improvements from operations perspective.
• Develop the site leadership team to increase their independence in operations and maintenance decision making.
• Work with other departments (central operations, reliability, Central Control Room) to educate them on best ways to meet TSMCs requirements.
• Ensure compliance with safety policies, environmental regulations, and quality requirements.
• Develop and support Lean Six Sigma and cost reduction projects.
• Manage supply reliability goals.
• Analyze financial performance, manage fixed and variable costs for the plant, and develop budgets.
• Other duties as assigned.

Benefits

• Linde Gases US offers competitive compensation and an outstanding benefits package.
• Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth.
• Additional compensation may vary depending on the position and organizational level.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees