The Director of Customer Operations is a key leadership role responsible for shaping and executing the strategic vision for customer experience at Delinea. This position involves leading the Customer Operations team to enhance customer satisfaction and retention while fostering sustainable business growth. The Director will collaborate with the Customer Experience executives to align customer operations with corporate strategy, driving initiatives that deliver measurable results and optimize customer journeys across all touchpoints. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty.