Director of Customer Experience
ALIYA of Oak Lawn•Oak Lawn, IL
464d•$50,000 - $58,000
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About The Position
The Director of Customer Experience at ALIYA Healthcare is responsible for enhancing the quality of care and customer service within the skilled nursing facility. This role involves overseeing customer service operations, ensuring new admissions are welcomed and supported, and maintaining high standards of hospitality and care for residents. The Director will also implement follow-up procedures to ensure satisfaction and address any concerns promptly.
