Director of Customer Experience
About The Position
At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers’ interests. As a Certified Great Place to Work® since 2017, we’ve built a team culture that’s rewarding, engaging, and FUN! But don’t just take our word for it—see what our Team Members have to say. 🧭 How We Hire: The Head, Heart, and Briefcase At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas: 🧠Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment) ❤️Heart – your values, passions, and what drives you to make a meaningful impact 💼Briefcase – your experiences, skills, and results from past roles Every step of our process is designed to understand you in all three areas. It’s how we ensure the best mutual fit—not just for what you can do, but for how you’ll thrive here long-term. You’ll start with the Predictive Index (PI) assessment (takes <20 minutes total), then move through structured interviews, work samples, and culture-focused interviews. We respect your time and promise clear, timely communication throughout. 🌍 Your Purpose As the Director of Customer Experience, you’ll lead and unify the end-to-end customer experience across all Dynamic business lines, including ITAD and Recycling. Your role exists to ensure our customers experience Dynamic as one connected, consistent, and trusted organization, regardless of service line or touchpoint. You’ll define and execute an enterprise-wide customer experience strategy rooted in customer insight, operational excellence, and cultural alignment. Acting as the voice of the customer at the leadership table, you’ll influence key decisions, eliminate friction, and design scalable systems that make doing business with Dynamic simple, efficient, and human. In short: you’ll turn customer insight into loyalty, alignment, and long-term growth—while reinforcing a true One Dynamic experience internally and externally.
Requirements
- Bachelor’s degree in Business, Human Resources, Finance, or a related field. Additional relevant experience will be considered in lieu of formal education
- 5–7+ years of senior-level customer experience leadership
- Proven success leading teams in complex, cross-functional environments
- Experience building CX strategy, metrics, and scalable systems
- Background in B2B, operational, or service-driven organizations preferred
- Strong process development and continuous improvement mindset
- High digital and systems acumen, including ERP and KPI-driven environments
- Financial understanding of how the business operates and creates value
- Exceptional communication and cross-functional influence skills
- Analytical, data-driven decision-making balanced with practical execution
- You’re a people-first, forward-thinking leader who thrives in complexity and change. You bring energy, optimism, and accountability to your work—and you expect the same from your teams.
- You build trust easily, lead with clarity, and aren’t afraid of tough conversations when they serve the customer and the culture. You take ownership, think long-term, and genuinely care about creating experiences that reflect Dynamic’s values in every interaction.
Nice To Haves
- Background in B2B, operational, or service-driven organizations preferred
Responsibilities
- Define and lead the enterprise customer experience strategy across ITAD and Recycling
- Serve as the voice of the customer in strategic and operational decision-making
- Build, coach, and lead high-performing customer experience teams
- Design scalable, repeatable systems that improve efficiency and customer satisfaction
- Establish and measure meaningful CX metrics and KPIs
- Lead complex customer escalations with empathy, negotiation, and sound judgment
- Partner cross-functionally to align people, processes, and priorities around the customer
Benefits
- Comprehensive health benefits starting the first of the month following hire
- 401(k) with company match
- Profit sharing
- Generous paid time off and paid holidays
- Executive-level autonomy and impact
- Purpose with Impact: Help give electronics their “next best life” while protecting the planet
- Award-Winning Culture: Certified Great Place to Work® since 2017
- Innovation Encouraged: Your ideas are welcomed and valued
- Growth Opportunities: Learn, grow, and lead at an enterprise level
- Values-Driven Organization: We live our values—not just talk about them
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Director
