Director of Customer Experience
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About The Position
We’re looking for a dynamic and empathetic leader to oversee the teams responsible for delivering a seamless, supportive, and human-centric experience across every touchpoint of the Take Command platform. This role will lead our Support, Insurance Policy Advising, and Advocacy functions, ensuring that every client interaction is not only efficient and effective but also rooted in trust, clarity, and compassion. As the head of these critical customer-facing teams, you will shape the strategy, structure, and day-to-day operations that drive client satisfaction and retention. You’ll champion the voice of the customer across the organization, develop scalable processes that enhance service delivery, and empower your teams to deliver an exceptional experience that reflects our values and mission. This is a high-impact leadership role for someone passionate about making healthcare and benefits more accessible and understandable, one conversation at a time.
