Director of CRM Training and Change Management (Student Affairs)
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About The Position
The Division of Student Affairs, in collaboration with the Office of Institutional Success and Decision Support (OISDS), seeks a Director of CRM Training and Change Management for Student Affairs reporting to the Senior Associate Vice President of Student Affairs with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS. This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university's undergraduate and graduate enrollment and retention strategic priorities using UTD's CRM technology solution. This role will lead onboarding new employees who will be responsible for working in Salesforce Education Cloud and Marketing Cloud platforms, guiding the use of Blackthorn Event Management and SMS, identifying innovating ways to transform existing business processes leveraging the CRM technology, and promoting adoption of the platform by campus stakeholders engaged in activities for undergraduate and graduate students. This staff member will also work closely with the OISDS CRM Technology Team to recommend, design and deploy platform changes and new functionality as identified by campus users.
