Director of Critical Care Ground and Air Care Team

Orlando Health • Orlando, FL

115d

About The Position

The Director of Transport Operations is responsible for overseeing and managing all aspects of emergency medical transport services, ensuring safe, timely, and efficient transfers of critically ill or injured patients. This role involves coordinating ground and air transport logistics, collaborating with healthcare facilities and EMS counties, maintaining compliance with regulations, and optimizing operational performance to enhance patient outcomes. Will be responsible for providing a coordinated air/land patient transport system for the Flight Program. This includes monitoring all day-to-day operations including aviation, land and communications components; general administration; and personnel management of the Flight Program. Specific responsibilities include development of employment procedures, policies, protocols, and systems of measures for achieving the best possible system performance. The Program Director is responsible for monitoring contractual performance as it relates to the Flight Program, overall leadership of the Program and ensuring that the needs of the clients are met.

Requirements

• Graduate of an accredited School of Nursing.
• Active FL license for nursing.
• Certification in ACLS, PALS, ATLS, and pre-hospital certification (EMT-P) required.
• Knowledge of FAA, DOT, and healthcare transport regulations.
• Valid driver's license and ability to travel as needed.
• Five (5) years' experience in air medical leadership.
• Minimum three (3) years of recent critical care/emergency nursing experience within the last five years.
• Minimum of 2 years of healthcare operations, or hospital transfer coordination leadership.
• Experience in program leadership, policy development, and team management.

Nice To Haves

• Pre-hospital experience preferred.
• Flight experience preferred.

Responsibilities

• Develops and oversees policies, procedures, and protocols for emergency medical transfers via ground and air transport.
• Ensures seamless coordination between hospitals, EMS providers, and air/ground services.
• Monitors and optimize operational efficiency, including dispatch, routing, and response times, through contracts/agreements and partnerships.
• Manages vendor relationships with air and ground transport providers.
• Implements quality assurance programs to enhance patient safety and service effectiveness.
• Ensures all transport operations comply with federal, state, and local regulations, including FAA, DOT, and healthcare facility standards.
• Maintains accreditation requirements with organizations such as CAMTS (Commission on Accreditation of Medical Transport Systems).
• Supervises a team of leaders of dispatchers, coordinators, and medical transport personnel.
• Provides training and continuing education for staff on best practices in emergency transport.
• Develops and manages program budgets, ensuring cost-effective utilization of resources, financial optimization, and service expansion.
• Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
• Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
• Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
• Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
• Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
• Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
• Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
• Participates in the planning and implementation of new technologies, procedures, and services to support day-to day operations.
• Responsible for management of team members including recruitment, development, mentoring, retention, supervision, evaluation, and productivity.

What This Job Offers

• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees