Director of Credentialing & Enrollment - Dallas, TX

Integrative Emergency Services•Dallas, TX

12d•Hybrid

About The Position

Integrative Emergency Services, LLC ("IES") is seeking a Director of Credentialing & Enrollment. This role provides strategic direction and oversees the development, implementation and maintenance of all enrollment and credentialing processes and projects. Responsible for developing efficient and effective methods to ensure all providers are properly enrolled with all payors. Will plan, budget, oversee and direct all aspects of payor enrollment and credentialing. Will critically review and analyze current practices and identify process improvements leading to best-practice operations. Will plan and manage credentialing and enrollment functional operations in alignment with the organization’s values and in support of company goals and objectives IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Requirements

Strong understanding of credentialing standards such as NCQA/JCAHO requirements and payer regulations.
Strong working knowledge of provider enrollment processes and payer requirements (Medicare, Medicaid, commercial payors).
Previous experience working with CAQH and payer portals
Experience leading teams with multiple layers.
Excellent interpersonal and communication skills, including the ability to interface with senior leadership and external partners.
Strong analytical and problem-solving skills; ability to interpret data and implement performance improvements.
Proficiency with Microsoft Office Suite (especially Excel), Credentialing systems (e.g., Salesforce), and experience with enrollment systems and tools.
High attention to detail with the ability to manage competing priorities effectively.
Knowledge of revenue cycle impact from enrollment delays or rejections.
Strong customer service orientation and project management capabilities.
Ability to use discretion appropriately and maintain confidentiality
Ability to read, write and speak English proficiently
High school diploma or GED
3-5 years’ leadership experience
3 years’ experience managing the provider enrollment and credentialing processes or related experience

Nice To Haves

Bachelor's degree
5 years of healthcare management experience
Previous experience working with CAQH, payer portals, & credentialing systems (Salesforce)
Familiarity with billing workflows and A/R management

Responsibilities

Manage the administration of clinician credentialing and enrollment programs and procedures across all clients and service lines.
Serve as the subject matter expert for group provider enrollment related matters.
Oversee new group set-ups and ensure required documentation is submitted to the billing company.
Design, implement, optimize, and manage Clinician Credentialing and Enrollment processes, workflows, and systems.
Set the overall direction and drive the continuous enhancement of operations & systems capabilities in which to reduce manual processes, and create simple, compliant processes.
Develop scalable methodologies and tools to optimize credentialing and enrollment operations and streamline core processes.
Work with Recruiting and Operations leadership to identify, develop, recommend and implement best practices within department and with inter-departmental processes.
Develop internal operating procedures and controls.
Incorporate policies, practices, and/or procedures into standard operating procedures (SOPs) to ensure efficient and effective services.
Ensure that clinicians and clients receive top-tier services throughout the credentialing and enrollment cycle.
Develop performance measurements to effectively maintain service level agreements and key performance indicators while adhering to budget.
Develop and maintain dashboards for the business and/or clinical or management company leadership.
Maintain broad and current subject matter knowledge and expertise regarding regulatory changes, trends, best practices, and technologies.
Use knowledge to provide advice and guidance to the organization surrounding solutions for credentialing or enrollment issues or needs and ensure organizational compliance to federal, state and/or client requirements.
Manage all credentialing and enrollment projects, creating detailed plans and timelines to track progress.
Measure project performance using appropriate systems, tools, and techniques.
Manage to extremely high degree of accuracy with enrollment compliance to avoid timely filing or held A/R issues.
Work closely with management, leadership and finance to analyze and resolve held A/R issues.
Facilitate meetings with billing company regarding enrollment status and current projects.
Establish, maintain, and manage to a culture of customer service within the enrollment and credentialing departments to better serve clinicians and clients.
Oversee processes and team to ensure regular communication with clients, third parties, vendors, clients and leadership.
Collaborate with Medical Directors, Market Presidents, and other Clinical Executive Leaders to address client or practitioner credentialing and enrollment needs and/or concerns.
Handle sensitive information in accordance with company protocols and ensure data security.
Act as System Administrator for Operations Dashboard, managing team access and termination as appropriate.
Handle sensitive information in accordance with company protocols and ensure data security