Director of Corporate Quality Assurance

Cleaver Brooks•Thomasville, GA

70d

About The Position

Lead and unify quality assurance efforts across all North American industrial manufacturing sites. This role will be responsible for developing and executing a corporate quality strategy, ensuring compliance with industry standards / codes, and driving continuous improvement initiatives that enhance product quality, customer satisfaction, and operational efficiency.

Requirements

10+ years of progressive experience in quality management within industrial or manufacturing environments.
Proven leadership experience managing multi-site quality teams.
Customer-focused with strong service orientation
Strong knowledge of ISO 9001 / IATF 16949, ASME Boiler and Pressure Vessel Code, Six Sigma, Lean Manufacturing, and root cause analysis.
Excellent communication, analytical, and problem-solving skills.
Proficient in MS Word, Excel, Power Point and the Internet
Ability to travel regularly to factory locations on the East Coast (Canada, US, Mexico).
Microsoft Office, CRM (Salesforce preferred), and ERP (IFS Preferred)
Advanced understanding and ability to apply root cause analysis techniques
Ability to create and implement a quality management system across remotes sites where there is little common practice. This requires strategic thinking to design then implement systems where only general principles of quality management exist.
Self-starter with strong communication skills
Working financial knowledge and an understanding of P&L
Process oriented Team Builder
Bachelor's degree in Engineering, Quality, or related field (Master's preferred).

Nice To Haves

Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Black Belt, Certified Lead Auditor.

Responsibilities

Lead and mentor a team of site-based Quality Managers and their staff across multiple factory locations.
Develop and implement a unified corporate quality management system (QMS) aligned with ISO 9001, or other relevant quality management system standards.
Participate in the annual Strategic Deployment process. Execute action plans and countermeasures to achieve cascaded strategic initiatives.
Establish and monitor key quality metrics (KPIs) across all sites; drive accountability and performance improvement.
Effectively communicate QA team objectives and performance to the Cleaver-Brooks management team.
Coach site quality leaders to be effective managers of both day-to-day and strategic improvement projects.
Collaborate with operations, sales, engineering, and customer care teams to resolve quality issues and implement preventive measures.
Lead internal and external audits; ensure compliance with regulatory and customer-specific requirements.
Standardize quality processes, documentation, and reporting across all locations.
Champion a culture of customer focus, quality assurance, and continuous improvement, throughout the organization.
Provide coaching, training, and professional development to your team
Serve as the primary point of contact for major customer quality concerns and escalations.
Work with Strategic Sourcing to insure quality of all purchased parts.
Must have ability to travel - generally by air and utilization of a rental car - regularly, in conducting position responsibilities. Includes ability to handle luggage and attaché' cases, etc. normal to business travel of varying length duration.

Benefits

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long term disability, cash matching 401(k) plan, employee assistance program (EAP), pet insurance, employee discount program, generous vacation and 11 paid holidays.

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