Director of Contracts and Trade Compliance

The Evans Network of Companies • Langhorne, PA

8d • Hybrid

About The Position

The Director of Contracts and Trade Compliance provides guidance and leadership to the Legal, Risk Management, Contracts, In-Bond Solutions, and Data Analytics teams with a focus on enriching the agent and customer experience as both parties engage with the Evans Network of Companies. This position is a subject matter expert related to transportation management decision making and process development with a focus on efficiency to resolve matters quickly and accurately. The Director of Contracts and Trade Compliance supports various other departments related to process improvement endeavors to drive productivity throughout the organization.

Requirements

• Bachelor's degree in law, business administration, logistics, or similar area; bonus if you have a Juris Doctor degree
• 5+ years of business experience in operations and risk management
• 2+ years of leadership experience
• Direct people management experience, including performance management, coaching, corrective action, and accountability for team outcomes
• Demonstrated experience owning the full commercial contract lifecycle, including intake, drafting, negotiation, execution, compliance monitoring, and amendments
• Experience making final contract risk decisions, including approving deviations from standard terms, balancing legal risk against operational and commercial needs, and escalating appropriately
• Hands-on experience making decisions that directly impact business operations, including process changes, compliance with internal protocols as well as state and/or Federal regulations, and productivity improvements
• Proven experience acting as the primary escalation point for contract, compliance, or regulatory issues involving customers, partners, or internal leadership
• Well versed with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint
• Strong typing skills
• Ability to remain patient and calm under pressure
• Strong problem solving and critical thinking skills
• Top-notch customer service skills
• Collaborative team player and relationship builder
• Ability to anticipate and forecast future issues that stem from near-term decision making
• Skill to quickly pivot from one task to another and reprioritize throughout the day
• Accessible outside of standard working hours as needed
• Strong negotiation skills
• Occasional travel to support the Sales team as needed, <1%
• Excellent communication skills

Nice To Haves

• Sales experience
• 5+ years of business experience in operations and risk management within the transportation industry
• 5+ years of management experience, focused on multi-discipline responsibility

Responsibilities

• Facilitate conflict resolution between corporate functions, agent operations, and customers
• Collaborate with Agents to best optimize engagement with corporate support functions
• Pursue ongoing customer development to ensure long-term success for Agent operations
• Negotiate ongoing transportation contracts with customer base as needed
• Maintain team engagement; manage time off schedules, ongoing training, and workloads
• Engage in long term corporate development initiatives related to internal process management, fraud and risk management mitigation, and ancillary processes as needed
• Engage in employee reviews and personal improvement plans
• Oversee contract negotiation and execution
• Vet Agent operations; double brokerage, compliance with industry norms, and/or applicable rights to take action
• Direct customer engagement related to conflict management or risk mitigation
• Direct In-bond Solutions team to support agents and the movement of in-bond shipments
• Oversee the proper reporting of in-bond shipment delivery import and/or export data as required by customs and border protection
• Respond to customs and border protection notices and fines
• Respond to ancillary legal requests as required by the Legal and/or Risk Management groups

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level