Director of Content

City of Philadelphia • Philadelphia, PA

128d • $110,000 - $120,000

About The Position

Phila.gov is the digital front door to the City of Philadelphia, serving residents, businesses, and visitors with vital information and services. We're seeking a strategic and creative Director of Content to lead our team of content strategists and writers in delivering high-quality, accessible, and user-centered content across the site. This leadership role is responsible for shaping the voice of the City online and ensuring that content across Phila.gov is accurate, consistent, inclusive, and aligned with the City’s digital service goals.

Requirements

• 7+ years of experience in content strategy, digital content management, or editorial leadership.
• 3+ years managing or mentoring a content team.
• Strong writing and editing skills, with an eye for clarity, tone, and accuracy.
• Experience with UX writing is a plus.
• Extensive experience using content management systems (e.g., WordPress, Drupal) and basic HTML.
• Demonstrated knowledge of WCAG standards and digital accessibility best practices.
• Proven ability to manage large-scale content operations and workflows.
• Experience working in government, nonprofit, or civic tech environments is a plus.
• Strong commitment to public service, digital equity, and inclusive design.

Responsibilities

• Lead and manage the Content team, including writers and content strategists.
• Develop systems to administer the content lifecycle and support contributors from across City departments—from planning, structuring, and creation, to review, approval, and retirement.
• Direct the information architecture and taxonomy on phila.gov to ensure content is findable and consistent.
• Develop and implement content standards, workflows, and style guidelines.
• Collaborate with the Directors of User Experience and Software Engineering to deliver platform-wide projects and cohesive digital experiences.
• Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards.
• Use analytics, user feedback, and research to continuously improve content relevance and usability.
• Coordinate with City communications leaders to support major initiatives and campaigns.
• Build a culture of collaboration, creativity, and continuous learning within the team.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan.
• Employees receive paid vacation, sick leave, and holidays.
• Generous retirement savings options are available.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Free Commute on SEPTA for eligible City employees.
• Tuition Discounts and Scholarships available for employees and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees