Director of Consumer Sales

SIGNATURE SOLAR LLC • Dallas, TX

124d

About The Position

As the Director of Consumer Sales, you will play a key role in shaping and executing our customer-focused strategy. You will lead efforts to drive sales growth and ensure every customer interaction reflects excellence, creating a seamless and engaging experience throughout their journey with our company.

Requirements

• 10 plus years of proven experience in a senior level customer experience and sales leadership role.
• Strong leadership and team management skills.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for delivering an exceptional customer experience.

Responsibilities

• Manage inventory, vendor partnerships, product placement, and logistics to deliver timely, effective solutions to retail partners.
• Lead a team handling customer inquiries, qualifying leads, preparing proposals, and achieving sales targets through consistent customer engagement.
• Guide the team that consults with customers, develops system designs and proposals, and ensures accuracy by working closely with operations and technical teams.
• Develop and implement a comprehensive customer experience strategy aligned with the company's overall goals and objectives.
• Lead and inspire a team of CX and retail sales professionals, fostering a culture of customer-centricity.
• Collaborate with cross-functional teams to ensure alignment with customer experience and sales goals.
• Analyze and map the customer journey, identifying pain points and opportunities for improvement.
• Implement strategies to enhance customer touch-points throughout their journey.
• Develop and implement a comprehensive sales strategy to achieve revenue and growth targets.
• Lead and mentor a team of sales professionals, setting sales targets, and evaluating their performance.
• Create sales forecasts and budgets, monitoring progress, and making necessary adjustments.
• Collect, analyze, and act upon customer feedback, reviews, and surveys to drive continuous improvement.
• Utilize data and analytics to identify trends and insights, making data-driven decisions to enhance sales CX.
• Identify and streamline internal processes that impact the customer experience.
• Implement best practices and tools to enhance efficiency and effectiveness.
• Stay up-to-date with CX technology trends and implement relevant tools to support customer interactions and data analysis.
• Define and monitor key performance indicators (KPIs) to assess and report on the success of department initiatives.
• Collaborate with other departments, such as marketing and product development, to align strategies and achieve overall business goals.
• All other duties and responsibilities as assigned.

Benefits

• Medical.
• Dental.
• Vision.
• Supplemental life.
• PTO.
• 401(K).
• Company-branded merchandise.
• Community events.
• Company-funded continued education opportunities.
• Discounts and perks through locally owned businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior