Director of Consultancy Services

M3USA•Fort Washington, PA

3d•Remote

About The Position

The Director of Consultancy Services is responsible for leading and growing a high-performing team of Project Managers who oversee the execution of both quantitative and qualitative market research projects. This role standardizes and elevates project delivery to optimize client satisfaction, gross profit, operational efficiency, and revenue growth. This leader will serve as a strategic partner to consulting firms and enterprise clients, ensuring seamless execution while proactively identifying opportunities to strengthen partnerships and expand service offerings. The ideal candidate is consultative, proactive, quick-thinking, commercially minded, and energized by building and leading an evolving area of the business.

Requirements

Bachelor’s degree or equivalency
Minimum of 8 years of experience in market research project management or operations
Minimum of 3 years managing a staff of 3+ employees
Experience in overseeing both quantitative and qualitative research projects
Extensive experience in quantitative and qualitative project management role in the medical/healthcare market research field.
Thorough understanding of both qualitative and quantitative domestic and international market research projects
Ability to lead a team made up of both junior and senior team members.
Self-motivated and able to (re)prioritize tasks throughout the workday
Exceptional time management, organizational skills, attention to detail and ability to multitask
Well-developed analytical and creative problem-solving skills.
The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
Exceptional written and verbal communication skills.
Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.

Nice To Haves

Experience working directly with consulting firms or enterprise-level clients strongly preferred

Responsibilities

Team Leadership & Development
Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
Build scalable processes and documentation that support consistent delivery standards.
Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
Client & Consulting Firm Partnership
Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
Participate in strategic client meetings, business reviews, and solution design conversations.
Translate client objectives into operationally sound execution strategies.
Anticipate risks and proactively implement mitigation strategies.
Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
Identify opportunities to expand service offerings and strengthen long-term partnerships.
Operational Excellence
Standardize project delivery processes across both qualitative and quantitative research.
Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
Maintain oversight of panel best practices, sampling quality, and data integrity.
Ensure smooth handovers and appropriate holiday/coverage planning.
Strategic Growth & Emerging Area Leadership
Lead the development and scaling of the Consultancy Services function as a strategic growth area.
Contribute to defining service offerings, positioning, and operational frameworks.
Drive innovation in methodologies, workflows, and service models.
Assist in the integration of future acquisitions to ensure best practices are maintained.