Director of Construction Services

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area•Richmond, KY

About The Position

Join a leadership-driven, results-focused environment where consistency, quality, and operational excellence across all construction divisions are critical to success. The Director of Construction Services ensures construction activities are aligned across all Multi-Unit Operations Markets, supports strategic initiatives, and maintains strict compliance with brand standards.

Requirements

Strong ability to review and negotiate contracts
Excellent leadership, management, and organizational skills
Strong analytical, problem-solving, and decision-making abilities
Proven business acumen and industry knowledge
Outstanding written and verbal communication skills
High school diploma or GED required
Ability to work on active construction sites, including lifting, bending, and navigating stairs or tight spaces as needed
Ability to manage multiple projects and prioritize tasks efficiently
Strong organizational and problem-solving skills
Ability to travel overnight when needed

Nice To Haves

Project management experience preferred
Bachelor’s degree in Engineering or a related construction field

Responsibilities

Ensure franchise culture is adopted and maintained across all construction divisions
Build and maintain trusted relationships with directors, managers, key customers, clients, and partners
Collaborate with executive leadership and construction managers to develop annual plans and budgets
Assign quarterly objectives aligned with annual plans and budgets
Hold managers accountable for performance and results
Evaluate overall performance using key performance metrics (KPMs)
Define, revise, and implement policies, procedures, and guidelines to ensure consistency across all MUOs
Ensure construction standards meet quality expectations and comply with all safety rules, policies, and procedures
Develop policies to monitor contractor compliance with schedule, budget, quality, safety, and contract requirements
Manage procurement and resource allocation across all MUOs
Evaluate operational efficiency and implement improvements aligned with organizational objectives
Develop and maintain emergency preparedness, security plans, and continuity strategies
Review financial data and adjust budgets to promote profitability
Assess, analyze, manage, and mitigate operational and financial risks
Assist construction managers with recruiting, training, and guiding construction teams
Cultivate and support rising talent within the organization
Continue professional and personal development in leadership, management, and team-building skills
Perform other tasks and duties as assigned by the employer