Director of Concessions

City Park Conservancy•New Orleans, LA

About The Position

REPORTING TO THE CHIEF BUSINESS OFFICER (CBO), THE DIRECTOR OF CONCESSIONS IS RESPONSIBLE FOR THE STRATEGIC OVERSIGHT AND DAY-TO-DAY MANAGEMENT OF ALL CONCESSION OPERATIONS THROUGHOUT CITY PARK. THIS ROLE OVERSEES FOOD AND BEVERAGE SERVICES ACROSS MULTIPLE VENUES, INCLUDING BUT NOT LIMITED TO THE SAVOIE CENTER, QUADRAPLEX, PAN AMERICAN STADIUM, TAD GORMLEY STADIUM, PARKER’S CAFÉ, AND PARKER’S PIZZA AT CAROUSEL GARDENS. The DIRECTOR ENSURES EFFICIENT OPERATIONS, REGULATORY COMPLIANCE, FISCAL RESPONSIBILITY, AND A CONSISTENTLY HIGH-QUALITY GUEST EXPERIENCE. THE POSITION ALSO SUPPORTS SPECIAL EVENTS (SUCH AS HAPPY 3RD OF JULY AND CELEBRATION IN THE OAKS) AND MOBILE CONCESSION OPERATIONS. SUCCESS IN THIS ROLE REQUIRES STRONG LEADERSHIP, OPERATIONAL EXCELLENCE, AND A FOCUS ON PROFITABILITY WHILE CONTROLLING COSTS.

Requirements

High school diploma/GED required
5+ years working as a leader in a fast-paced multiple venue retail outlet
Ability to work nights and weekends
Valid Louisiana State driver’s license
Louisiana Responsible Vendor Permit, TIPS training, and Serve Safe Certification required
Must be willing to be practically involved and lead by example
Strong interpersonal skills
Team player who works productively with wide range of people
Effective listening, verbal, and written communication skills
Problem-solving, analytical ability, resourceful, and a self-starter
Accuracy and attention to detail
Experience in managing and controlling inventory
Experience with computerized POS
Knowledge of Microsoft Office

Nice To Haves

College Degree preferred (Hotel, Restaurant, and Tourism Degree preferred)

Responsibilities

Serve as the primary point of contact for all concession operations, facilities, and equipment.
Provide leadership to Concessions staff in alignment with City Park’s mission, policies, and operational standards.
Develop, implement, and maintain departmental policies and procedures in collaboration with the CBO and Human Resources.
Plan and manage logistics and operations to ensure exceptional customer service, operational efficiency, and facility presentation.
Select, oversee, and manage outside vendors; negotiate contracts in compliance with procurement and contractor policies.
Oversee full-time and part-time staff, including scheduling, payroll, and performance management.
Ensure all concession equipment is properly maintained, operational, and safe; oversee maintenance contracts and respond promptly to safety concerns.
Regularly evaluate menu offerings and product quality to ensure established standards are met.
Place product orders or supervise ordering by assigned staff.
Address and resolve customer concerns and complaints in a professional and timely manner.
Participate in leadership, departmental, staff, and safety meetings as required.
Coordinate staff training, certifications, and ongoing professional development.
Oversee daily scheduling for all concession facilities.
Serve as the first point of escalation for emergencies and urgent operational issues.
Supervise assigned staff to ensure alignment with job descriptions and daily responsibilities.
Develop and implement an annual maintenance plan for concession facilities and kitchen equipment.
Provide overall direction, coordination, and evaluation of the department while fostering a culture of safety, accountability, and excellence in customer service.
Execute supervisory responsibilities in compliance with organizational policies, procedures, and applicable laws.
Manage hiring, training, performance evaluations, discipline, and employee relations.
Ensure accurate and timely submission of payroll, timesheets, and leave requests.
Maintain prompt and regular attendance to all required meetings including Directors, All-Staff and Safety meetings.
Develop and manage staffing schedules, reassigning staff as needed to meet operational demands.
Ensure staffing plans are optimized for efficiency and service quality.
Coordinate with Athletics and Amusements Departments to align concession staffing with the master events calendar.
Ensure events are appropriately staffed based on venue size, attendance, and operational needs.
Provide staffing support for Park-sponsored, shared-space, and fundraising events.
Ensure appropriate management coverage for all concession operations and special events.
Maintain accurate and timely records for departmental purchase orders, invoices, and financial transactions.
Manage operating budgets, ensuring expenses and revenues are properly tracked and reported.
Prepare cost projections for capital projects, annual revenues, and operating expenses.
Develop menu pricing recommendations that reflect cost coverage and revenue goals.
Draft the annual department budget in collaboration with the CBO.
Conduct monthly inventory counts and petty cash reconciliations
Other duties may be assigned by the Chief Business Officer
Other venues and positions may be assigned to this position as required.