Director of Concessions | Raymond James Stadium

ASM Global • Tampa, FL

4d • Onsite

About The Position

GLOBAL HOSPITALITY We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn. THE ROLE Reporting directly to the General Manager, the Director of Concessions is responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions operations.

Requirements

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue.
• Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Previous P&L accountability and/or contract-managed service experience preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Responsibilities

• Responsible for operational budget, manage monthly P&L statements and ensuring that all financial reporting is accurate and are completed in a timely fashion to meet all deadlines.
• Provide leadership, coaching and mentorship to a staff responsible for executing the concessions team’s business plan.
• Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
• Partner with Executive Chef to ensure the highest possible quality of food service.
• Oversee monthly inventory for concessions operations and develop yearly operational budgets.
• Monitor staff performance as it relates to speed of service and guest’ relations.
• Work with analytic team to analyze sales as well as sales mix.
• Establish a strong relationship with clients to resolve outstanding issues and work with them in planning of events.
• Perform other related duties, tasks and responsibilities as required.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director