Director of Compliance

City of New York•New York, NY

2d•Hybrid

About The Position

The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community. The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. The Division is guided by principles of equity, diversity, and inclusion. NYC BEST (Business Express Service Team) is a dedicated team who educate and advocate for entrepreneurs as they launch and operate their storefront small businesses across the five boroughs. Through their knowledge of city agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations. Reporting to the Executive Director, the Director of Compliance in coordination with the Director of Advocacy, will provide unit leadership and support for the NYC BEST (Business Express Service Team) staff through client pipeline building and development, community events, staff training, and government navigation. She/he responds to business escalation reported by the NYC BEST, conducts research into City policies and regulations, and develops expertise in City regulations to inform SBS’ work toward a future, in which City regulations fairly balance public safety and the needs of small businesses.

Requirements

1. A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning; or 2. A satisfactory equivalent combination of education and experience. However all candidates must have 2 years of managerial or executive experience as described in "1" above. Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis. All candidates must have a four-year high school diploma or its equivalent approved by a State's Department of Education or a recognized accrediting organization.

Responsibilities

Supervise a team of NYC BEST Compliance Advisors, responding to staff inquiries and providing ongoing guidance and support.
Coordinate and manage team schedules
Support coordination with regulatory agencies to facilitate staff training in City and State codes, zoning requirements, permits, and other rules and regulations.
Promote the work of the NYC BEST Program and develop new client pipelines for the service
Identify specific issues or concerns and provide steps toward resolution. Specific tasks may include, but are not limited to:
Conduct research into City codes, permits, and requirements
Explain the sequence of activities businesses should follow to meet regulatory requirements
Work with partner City agencies to coordinate City services necessary to meet requirements for opening a new business
Present NYC BEST service, agency services, and relevant City, State, and Federal services on the phone, during one-on-one meetings, and at outreach events
Collaborate with all City, State, and Federal agencies and their respective personnel to identify programs and solutions for NYC’s business community
Coordinate external engagements with other SBS divisions including, but not limited to, Neighborhood Development Division and their network of Business Improvement Districts and Merchant Associations
Consistently and accurately collect and maintain information on all services provided to new business owners, including cataloging policies relevant to each industry served
Develop, update, and enhance training materials for NYC BEST
Use data tracking systems, such as Dynamics 365 and Excel, to collect, report on, and analyze data regarding the team’s workload and performance
Data analysis and ability to summarize observations from client served and put forward recommendations
Coordinate with the SBS’s Communication and Marketing Team to develop and maintain marketing materials, and ensure that SBS has an inventory of materials that meet the City’s language access standards
Manage allocation of business clients among staff
Assist with overall management and administration including monitoring and enforcing timekeeping and personnel policies
Hire and train new team members, as necessary
When needed, conduct onsite walkthroughs with small businesses, providing one-on-one guidance that addresses a business’ specific questions and needs regarding compliance with regulatory requirements.
Maintain and review accurate and specific status reports of establishments participating in these services, including inspection activity and issues encountered