Director of Competition Experience - Midwest Region

Varsity Brands

5d•$60,000 - $75,000•Hybrid

About The Position

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com. Director of Competition Experience reports to the VP of Competition Experience. Event travel and attendance at staff meetings & trainings is required. The Regional Director of Competition Experience is important member of our Event Operations Leadership team, ultimately responsible for ensuring that their region achieves goals in various areas of Overall Participation, and Customer Satisfaction. This person should be an industry expert, visionary, and in tune with market trends. Director of Competition Experience will represent Varsity Brands by demonstration of company core values in driving the highest ethical standards of conduct in all business activities.

Requirements

Leadership style based on Varsity Brands Core Values of Service, Passion, Integrity, Respect, Innovation, Transparency
Deep interest and experience in recognizing inefficiency and turning into high-performing teams/processes.
Passionate about work, detail-oriented, analytical, and excellent problem-solving abilities.
Possess a high level of integrity. Be widely trusted, direct and transparent, with the ability to establish and maintain effective relationships.
Demonstrated ability to effectively communicate and present to all levels of leadership.
Customer service oriented and ability to partner with individuals at all levels in many different functional areas of the business.
Demonstrated ability to execute in an ambiguous environment with competing priorities.
Fluent in current and previous scoring systems.
Strong familiarity with productivity tools such as Microsoft Office Suites.
Strong fluency in Microsoft Excel and Google Forms.
Strong organizational skills and attention to detail.
High level of customer service acumen.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Exceptional communication and interpersonal abilities to interact with various stakeholders.
Ability to work independently and collaboratively as part of a team.
Strong problem-solving skills to handle unexpected customer issues effectively.

Responsibilities

Provide leadership to the Sales and Experience Advisors
Oversee, plan, and coordinate the event type/brand mix within a given region
Oversee quality control of events within a given region
Subject matter expert regarding End of Season events and customer inquiries
Serves as an ambassador for the All Star customers within a given region
Be the FACE of the region
Participate on various committees and/or boards essential to our business both indirectly and directly
Attend (at minimum) the WB events within a given region
Work closely with Regional GM, Director of Operational Excellence and Finance Director
Work closely with National Director of Sales, Sales and Experience Advisors, and National Director of Scoring
Work closely with the VP of Marketing and Communications and Regional Marketing Specialists
Works closely with VASF Specialists within a given region as needed
Work closely with the legacy Brand Managers and give oversight to legacy competition experience
Communicate frequently with Varsity All Star Events and Fashion Leadership Team
Frequently hosting monthly regional touch points with customer on their event experience regionally and nationally.
Participate on various committees and/or boards essential to our business both indirectly and directly
Manage and facilitate pre, during and post event processes for end of season events