Senior Director, Community Ambassadors

Pavilion

1d

About The Position

Pavilion is seeking a Director of Community Ambassadors to transform how we leverage our network of 70+ Chapter Heads and Functional Group Leaders to drive member engagement, retention, and growth. This role represents a strategic shift from primarily back-office support to proactive ambassador enablement—bringing these paid community leaders closer to our strategy, equipping them with better tools and incentives, and positioning them as trusted extensions of our HQ team. This position reports to the Company President and may transition to a VP, Member Experience in the future.

Requirements

• 5-8 years managing community, ambassador/advocate programs, or field marketing with success leading distributed networks
• Strong operational skills: budget management, compensation structures, reimbursements, and scalable processes
• Marketing and/or business development acumen with strategic thinking about acquisition, engagement, and retention
• Exceptional interpersonal skills with natural ability to build relationships, inspire action, and represent the organization at events
• Data-driven mindset with ability to track metrics and make decisions based on insights
• Passion for delivering exceptional experiences and understanding what motivates paid community leaders

Nice To Haves

• Experience with community platforms (especially Slack) and event management tools preferred

Responsibilities

• Ambassador Strategy & Engagement: Develop and execute strategies to activate Chapter Heads and Functional Group Leaders as effective ambassadors. Create toolkits, playbooks, and best practices that help them drive local engagement. Design incentives beyond current compensation to motivate increased member connection. Build a community of practice for peer learning across cities and functional groups.
• Operational Excellence: Manage all operational aspects including budget allocation, compensation calculations (% of membership ARR for Chapter Heads), reimbursements, and event logistics. Develop scalable systems that grow with our expanding network. Track performance metrics including event attendance, member introductions, channel engagement, and retention impact.
• Member Experience: Partner with ambassadors to create exceptional member experiences. Attend select chapter events to connect with members and support ambassadors. Train ambassadors on welcoming new members and facilitating meaningful connections. Collaborate with marketing and growth teams to leverage ambassadors for member acquisition and referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed