Director of Communications

City Of Carmel•Carmel, IN

About The Position

The City of Carmel is seeking a dynamic and strategic Communications Director to serve as the chief communications strategist and official spokesperson for the City. This leadership role is responsible for shaping and executing messaging that advances the City’s priorities, informs residents, and maintains public trust. The Communications Director will lead citywide communications efforts, oversee media relations, and ensure clear, consistent messaging across all departments and platforms. This position plays a critical role in supporting the Mayor, senior leadership, and City departments through effective communication strategies in a fast-paced, high-visibility environment.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field (Master’s preferred)
Minimum of seven (7) years of progressively responsible experience in communications, media relations, or public relations
Government or public sector experience strongly preferred
Valid Indiana driver’s license required
Exceptional written, verbal, and public speaking skills
Strong editing, proofreading, and storytelling abilities
Proven experience in media relations and crisis communications
Knowledge of municipal government operations
Experience with digital media, social platforms, and community engagement
Ability to manage multiple priorities in a fast-paced, politically sensitive environment
Strong leadership, collaboration, and interpersonal skills
High level of discretion and confidentiality

Responsibilities

Develop and execute a proactive communications strategy aligned with the City’s vision and policy agenda
Provide communications counsel to the Mayor, senior staff, and department heads
Establish short- and long-term goals for public information, marketing, and communications programs
Lead internal communications efforts to improve employee engagement and alignment
Serve as the City’s primary spokesperson and media contact
Draft press releases, speeches, talking points, and media advisories
Coordinate press conferences, media briefings, and interviews
Build and maintain strong relationships with local, regional, and national media
Oversee content creation for social media, newsletters, and the City website
Manage the City’s social media presence and digital outreach strategy
Direct multimedia production, including video, graphics, and photography
Monitor media coverage and public sentiment to inform strategy
Lead crisis communications and rapid response efforts
Inform the public of breaking news through digital and media channels
Respond to public inquiries, complaints, and Mayor’s correspondence
Develop public information campaigns to promote key initiatives
Plan and execute public events, press conferences, and community meetings
Oversee programs such as the Carmel Neighborhood Association Network (CNAN) and Carmel Small Business Network (CSBN)
Host tours for visiting officials and stakeholders
Manage awards programs and prepare proclamations
Develop and manage the Communications Department budget
Monitor expenditures and approve claims
Identify and distribute grant opportunities
Stay current on communications trends, tools, and regulations