Director of Commercial Excellence

FORTNA•Atlanta, GA

24d

About The Position

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. The Director of Commercial Excellence is a strategic leader responsible for driving operational excellence across the commercial organization. This role oversees sales operations, sales enablement, CRM optimization, performance analytics, and cross-functional alignment to support revenue growth and customer success. The ideal candidate combines analytical rigor with business acumen and excels in leading teams and implementing scalable processes.

Requirements

Strategic thinker with a hands-on approach.
Data-driven decision-maker.
Collaborative and influential leader.
Comfortable navigating ambiguity and driving change.
Bachelor’s degree in Business, Finance, Engineering or related field
10+ years of experience in commercial operations, sales, business strategy, or business operations.
Proven leadership experience in a fast-paced, matrixed organization.
Strong proficiency in CRM systems (e.g., Salesforce), BI tools (e.g., Tableau, Power BI), and Excel.
Excellent communication, analytical, and project management skills.

Nice To Haves

Experience in Warehouse and Distribution, Supply chain, SaaS, Manufacturing is a plus.

Responsibilities

Sales Operations & Enablement Lead and optimize sales processes, tools, and systems to improve efficiency and effectiveness.
Partner with Sales Leadership to develop and execute go-to-market strategies.
Manage sales forecasting, pipeline analysis, and prospecting.
Commercial Strategy Develop and implement sales enablement tools and market strategies
Collaborate with Marketing and Business Development for lead gen and competitive intelligence to help steer and capture market share with sales team
CRM & Data Management Own the CRM strategy (e.g., Salesforce), ensuring data integrity, user adoption, and reporting accuracy.
Drive automation and integration of commercial tools and platforms.
Performance Analytics & Reporting Deliver actionable insights through dashboards and KPIs to inform decision-making.
Monitor commercial performance and identify areas for improvement.
Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Finance, Product and Operations teams to ensure alignment.
Support strategic initiatives such as new product launches, and market expansion.
Team Leadership Build and lead a high-performing Commercial Operations team.
Foster a culture of continuous improvement, accountability, and innovation.